How Kurmi Manages Complex Collaborative Environments for Financial Firms

UC Today: Can you talk about the types of financial institutions you work for right now?

GARRIC: Kurmi Software automates the management of the unified communication system and contact center. The suite simplifies the increasing complexity faced by IT teams due to digital transformation, hybrid work and migration to the cloud. We tame this complexity by automating the provisioning and management of enterprise communications.

Kurmi’s provisioning solution can respond to any type of financial institution, from private banks that do asset management to very large banks and even insurance companies of any type and any size.

Our platform can handle many thousands of users, up to 1 million even. We serve some very large accounts.

UC Today: What elements of Kurmi’s portfolio are particularly useful for financial institutions? GARRIC: We have some very large banks as customers. For many large organizations, it makes sense to automate repetitive tasks that take time, are tedious, and keep IT administrators busy to deal with tasks at a higher level.

These types of organizations also require a high level of quality, security and compliance in the management of their services at UC. They can’t afford human mistakes, which often lead to a lot of dissatisfaction from end-users and frequent management increases.

Bankers and insurance agents really need to fix and configure their telephone and videoconferencing systems and have all the relevant services whenever — and wherever — they are needed.

Kurmi helps them manage it all, even in hybrid work models.

UC Today: Can you give us some examples of companies using Kurmi’s platform?

GARRIC: I have three examples.

The first is a large bank in the UK that has to manage many different technology vendors in their environment, and Kurmi is key for them in this regard because Kurmi is a native multi-vendor. They’ve deployed Cisco and Microsoft here to their users, along with call recording and ServiceNow-so their ecosystem is vast and relatively complex. Kurmi can incorporate and manage all of this complex.

Another example is an insurance company we work with in Europe. They need to move from Skype for Business to Microsoft Teams. Kurmi helped move them from one vendor to another, from on-prem to cloud in this case, and then adopted for day-to-day management of the new technology.

The last example is a large bank in North America that had to manage Cisco, and then their management decided to implement Microsoft Teams. They need to adapt quickly, and they are now also using Kurmi for Teams. Kurmi is seen in this case as a sustainable investment because they know we can accept their strategic moves. This is future proof.

UC Today: How can you help businesses using more than one collaboration platform?

GARRIC: This kind of heterogeneous environment may be the result of management’s decision to move to a new technology vendor, but it can also be the result of mergers and acquisitions, which are often in the financial sector.

Kurmi is actually available as a single mirror pane for managing multiple communication platforms such as Cisco, Microsoft and Avaya. We have an intuitive and ergonomic interface so administrators don’t have to be experts in each vendor’s technology to manage users or use our solution.

Sometimes, if IT managers are experts in a technology and another player enters, they may be worried about managing it. That’s not the case when they’re already using Kurmi, because they know they don’t have to be experts in the new technology. It’s reassuring for them.

I can say the last advantage of having Kurmi is that it brings a lot of savings to our customers, having only one management solution of several communication platforms. It also brings a high level of quality of digital workplace management service.

#Kurmi #Manages #Complex #Collaborative #Environments #Financial #Firms #Source Link #How Kurmi Manages Complex Collaborative Environments for Financial Firms

Leave a Comment