How Modernization Travels to the Patient Healthcare Center

A primary care physician uploads lab results for a patient via an online portal. The hospital sends an automated text about the upcoming vaccination appointment. A hospice nurse rides a patient using a smartphone instead of a pile of papers and binders.

At the heart of these care journeys stand patients, who have better access to personal health information and the clinicians who support their path to holistic health.

Many healthcare leaders remain steadfast in their vision for a better patient experience through digital transformation; 92 percent pin improved experiences as the highest desired outcome from investments in digital capabilities, according to research from Deloitte. But organizational culture, lack of ownership and poor communication continue to be major barriers.

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These changes have not slowed, especially now that the COVID-19 pandemic has highlighted the critical and immediate need for change in patient access. Eighty -one percent of healthcare executives say speed is only accelerating for their organization, according to an Accenture survey in 2021, and 73 percent say their technology infrastructure is becoming critical to overall success. of the organization.

Modernizing workflows and infrastructure needs to be a primary thought for health care systems as they adapt to a pandemic influence emerging business landscape and changing expectations for care delivery. .

Health Systems Are Taking Bold Action on Digital Transformation

On this issue, HealthTech highlights wins in streamlined clinical communication and collaboration strategies, agile location-independent workflows and infrastructure upgrades:

In “3 Health Tech Trends to Watch in 2022,” a key tech trend for 2022 is at the heart of Northwell Health’s New York -based clinical communication and collaboration strategy for physicians and nurses.

“How Moving to a Digitally Streamlined Workflow Helps Improve Care” describes how Georgia-based PruittHealth upgraded its aging IT service management platform to ServiceNow to better support its 16,000 employees.

And in “As Healthcare Moderns, Cloud-Based Communication Systems Have Changed,” Island Hospital in Anacortes, Wash., Serves a rural, seaside area where older community members would prefer to pick up a phone rather than send an email or log on to a portal. To meet patients where they are, the hospital upgraded Cisco UCS communication and collaboration tools. “With this foundation, we can plug in other communication technologies,” said Network Engineer Shane Taylor.

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