What Does ServiceNow eProcurement Mean for Higher Ed?
With ServiceNow, a higher education institution can build an enterprise resource management system that establishes a pre-approved catalog of products available to staff and faculty — and, perhaps more importantly, it can create and manage user identities to determine who can request or purchase items.
In conjunction with the ServiceNow procurement environment, users can peruse their customized catalogs by searching available products sorted by price, brand and more. The pre-approved list of products removes the approval process from the IT workflow, and additional integrations such as zero-touch deployment can further reduce the burden on IT staff by automating imaging and transmission processes.
ServiceNow integrations can also be more granular, which is especially useful in higher education, where rules can vary based on where on campus a request originates. For example, a professor in the English department may have access to a different lineup of projectors than someone in the math department, depending on each school’s acquisition options and needs. ServiceNow can filter the available options based on the user.
LEARN MORE: 4 ways to avoid supply chain delays in 2022.
ServiceNow can also help with inventory management, whether items are stored on campus or off-site with a partner like CDW. ServiceNow will automatically track inventory on each item and generate a purchase order to replenish stock if supplies are low.
Another unique feature offered by ServiceNow is the device refresh cycle, which can be used in conjunction with IT asset management or zero-touch deployment. The device refresh cycle tells users when they are eligible for an upgrade and unlocks available devices for them in the procurement system.
Meanwhile, IT asset management means a partner like CDW can tag all inventory and share that data with the university.
To learn more about ServiceNow, CDW procurement services and other tools that can take pressure off — and save time for — your IT department, a CDW specialist in higher education is available to answer your questions.
NEXT: How ServiceNow powers campus-wide operations.
This article is part of the EdTech: Focus on Higher Education’s UniversITy blog series.
