How ServiceNow supports digital transformation in healthcare

Last year, HonorHealth relied on ServiceNow to deploy a simple chatbot that can handle a large number of queries related to the pandemic that could flood nurses’ phone lines. This Phoenix-based organization is better suited to provide immediate care: visitors to the site can use the COVID-19 symptom checker or chat with nurses in real time.

“When people need help, whenever they need help, they will get help immediately,” HonorHealth Chief Transformation Officer Dr. James Whitfill told Health Technology last year. “When they are okay, it allows clinicians to focus on other things-such as helping patients they already have.”

Automation solutions are ready for you

Consumers are seeking the convenience of the digital access they get in other industries such as retail, finance, and travel, which have not yet become widespread in the healthcare sector. ServiceNow supports hospitals and clinics that also want to better connect with patients.

Chatbots can assist in automatic appointment scheduling and follow-up, which not only creates a seamless digital patient experience, but also frees existing employees from tedious management tasks.

It is possible to break silos and improve communication at any time, which helps to improve the overall patient experience. ServiceNow integrates with multiple electronic health record systems to improve cross-agency workflows, simplify tasks for clinicians, and enhance customer support.

For example, ServiceNow provides an integrated Epic help button that can create EHR-related service requests without leaving the platform. This feature greatly reduces the occurrence of unreported incidents in medical institutions.

understand deeper: How ServiceNow supports healthcare automation.

ServiceNow continues to expand healthcare and life science-specific solutions on its Now platform. For example, the platform can simplify the onboarding and certification of doctors, which is a valuable feature during the pandemic.

Another example is the vaccine management solution developed by ServiceNow, which allows organizations to track and manage vaccine inventories in real time. The latest update of this module allows patients to make appointments as they push for more people to be vaccinated.

ServiceNow also recently acquired France-based indoor mapping and wayfinding company Mapwize. The potential applications for expanding the hospital’s pathfinding capabilities are huge.

Cutting-edge security and compliance

ServiceNow can help healthcare organizations stay on top of security and compliance. Organizations can use different databases to manage and integrate connected medical devices, no matter how old they are. This can help break down software silos, and the security incident response module can improve coordination between teams and solve problems.

CDW is an elite partner of ServiceNow, and was named the global market segment partner of the year by the company this year. With nearly two decades of expertise in clinician workflow, mobile device management, and healthcare connectivity, CDW has a unique advantage that can help healthcare systems find their path to ServiceNow.

With the recent acquisition of the network security service provider Focal Point Data Risk, CDW has more expertise in the field of medical security risk and compliance. This cybersecurity focus, combined with world-class ServiceNow practices, can help healthcare organizations increase efficiency, improve safety, and provide a better patient experience.

This article is part of Health Technologyof Monitor Blog Series. Please use Twitter to join the discussion #WellnessIT.