New-age technologies like Artificial Intelligence (AI) have brought business continuity management to a level where managing risks and gaining insights through data analysis has become easier than ever. With the speed of digitization of businesses, a lot of data needs to be processed and AI can help in processing and sorting data quickly, accurately, and consistently. Deploying AI will be extremely important for modern enterprises to ensure business continuity, added Mr. Sumeet Mathur, Vice President and Head of ServiceNow India Development Center, ServiceNow. ServiceNow is a leading digital workflow company that makes, works better for people.
1.How AI-driven technology can protect data, automate routine tasks, and reveal meaningful insights
The current environment of uncertainty – from skills shortages, supply chain shocks and rising inflation – requires new strategies to safely navigate the business. Global advances in AI have shown that there are better ways to get work done more safely, efficiently, and meaningfully.
Artificial intelligence can be defined as systems that learn from data to make better decisions, actions, and experiences, and evolve over time.
AI helps teams understand data patterns faster with accuracy, identify anomalies and potentially automatically fix disruptive issues, as well as make predictions on what might happen.
The benefits of AI can be divided into three main areas: prediction of incidents; those insights create an opportunity for prevention; and eventually automating resolutions to gain efficiencies. These three areas help companies resolve issues faster, improve site reliability and performance, protect from bad actors and reduce costly system downtime.
- How time and data are two of the most important assets for companies in the modern era
Recovering time in the sun is a real reward. In our personal lives, we outsource more and more ‘busy work’ – using dinner delivery apps, searching the internet for solutions, and talking to voices assistant to turn on our TVs or send a message to a friend. This wonder is just beginning to work.
The demand is there. Employees want systems and tools that help them work more efficiently and achieve balance. Leading organizations are taking a unified approach to digital experiences for employees and customers. Time is the real money for every person and every minute counts. If we can have the right contact with the right person at the right moment, the quality of the results is higher.
Dashboards that help process and visualize data can help businesses identify people at that perfect time and ultimately gain competitive advantage. It can be applied to all areas of business from product development to accelerating innovation to dynamic marketing strategies. Business operations are being transformed by big data analytics, predictive analytics, and business intelligence (BI).
- Why AI is an essential tool for successfully implementing business strategies in the digital age
Technology, strategy, and resilience are all essential to effective operations today. The pandemic is a good example of how these three elements are intertwined. Faced with an almost overnight need to adapt to new ways of working and serving our customers, businesses have had to compress the necessary digital transformation from years to just weeks. Most succeeded because they realized that the quiet way of thinking and acting that was in place before COVID hit had to go. By thinking across the organization, businesses can link strategy and technology to achieve resilience.
How we define our strategy, run all our processes, how we drive productivity, how we ensure robust security and, ultimately, how we create and deliver great experiences for our customers are all technology questions that AI can help solve. AI does the heavy lifting, to provide visibility across all areas of the business to realign and support teams to work towards strategic priorities, share relevant information and get answers quickly to produce of wise decisions.
- How AI helps in effective customer engagement
In this hyperconnected world, AI has proven to be a game changer in the field of customer engagement. The goal of AI is to provide customers with personalized solutions and a seamless experience. However, the successful implementation of AI in organizations is only possible if the system is kept up-to-date and has access to high-quality relevant data.
Building AI insight should not be limited to cost savings for businesses but should be viewed as creating long-term business value. Customer insights gained through AI aid in increasing the value of the customer life cycle. Chatbots are a great example of how AI applications are helping businesses create delightful customer experiences by allowing them to solve most of their queries on their own. AI and machine learning can enable omnichannel messaging capabilities, allowing your website, social media, email marketing, and customer support to work as an integrated whole, increasing customer engagement. It also acts as a catalyst in making customers feel more connected to the brand. AI uses behavioral analysis to reveal trends and helps sales teams only pursue leads with a high chance of qualifying for conversions.
5.ServiceNow’s AI solutions that help improve productivity and enhance the business experience
In the next decade, AI will become pervasive in life and at work. We already interact with AI multiple times per day and often more than we realize. Leading organizations are focused on the future – to make everyday activities faster, smarter, and simpler for everyone. By embracing this AI revolution and finding better ways to get things done, companies will grow faster, expand faster into new markets and hire more people to deliver of meaningful experiences.
At ServiceNow, we see AI as another way to deliver value to our customers. AI is a critical part of how we add value to our customers’ digital transformation efforts. Most businesses today struggle with this “last mile” of AI, trying to connect predictions from disparate, external AI tools to the platform where the work actually happens. ServiceNow brings AI and automation capabilities to every part of the business with the Now Platform.
ServiceNow offers purpose-built AI for our customers’ enterprise-specific use cases. Things like enterprise search, smarter chat bots, text understanding, answering questions, and summaries. Because we understand how customers use the Now Platform, we can apply AI to their specific content, conversations, and logs, and use our understanding within a customer’s context to derive their goal and come back with a smart next step to start a workflow on the backend.
- ServiceNow’s AI powered Service Operations that uses a single system to gain insights and act on anomalies for rapid resolution
AI-powered ServiceNow uses a single platform to gather insights and act on them for faster resolution. It helps detect anomalies by identifying unique data patterns that may cause problems. When services are threatened, the system handles issues proactively and transparently. Its design complements the collection of data from any source and automatically parses and sorts log files. Predictive AIOPs (AI-powered operations) help deliver a single view of insights to take meaningful actions. Teams save time by focusing only on the most important issues.
- How ServiceNow’s new Automation Center is a must-have, enabling IT teams to easily manage all of their automation deployments from a single location, maximizing deployment speed and business impact
Automation Center is a new solution from ServiceNow that delivers an IT-led automation Center of Excellence (CoE) – a central hub that drives greater efficiency and cost savings across the organization. A key capability in ServiceNow’s latest Now Platform Tokyo release, Automation Center enables IT teams to manage all of their automation deployments from one place and maximize the speed and business impact of deployments.
Key features include:
- end-to-end automation lifecycle management, starting with automation opportunity discovery from Process Optimization and Service Catalog, to managing production workflow and publishing.
- Automation health monitoring and triage incidents to proactively prevent automation failures, all on the Now Platform.
- Administration of ServiceNow’s own RPA within the Automation Engine and also provides insights into third party automations.
- Delivers complete visibility of their organization’s hyperautomation landscape in a central, vendor-agnostic hub to drive greater efficiency and cost savings across the organization. Transparent systems improve documentation of processes (such as contracts) and secure payments process.