HOW TO BUILD A WORKING CMDB: EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES


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Researching the relationship between business and IT architectures is a popular, although complex and challenging research area, in which researchers can analyse the relationship between different services, documentation of IT infrastructure or measuring and interpreting architecture elements.
This research targets to explore the following questions, based on specific organisational data:
1.How to model the relationship between business process, business operations and IT services (business and IT architecture alignment)
2.What is the required granularity of IT service definition, in order to effectively support business operations.
3.How to model the relationship between the required support of business operation and IT infrastructure items?
4.How to define and interpret business and IT service availability?
5.How to measure business and IT service availability?

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