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Enable Professional Services has been revealed as one of the key behind the scenes players in the massive COVID-19 vaccination roll-out in New South Wales.
Adelaide-based ServiceNow Consultancy was part of the team that implemented a vaccination booking system operated by its vendor partner to facilitate 1.7 million appointments and 1.2 million doses across arms.
ServiceNow earlier this year won a $6.3 million deal to replace NSW Health’s in-house vaccination booking system CoVax with its own platform.
Since then, it has designed its own Vaccination Administration Management (VAM) solution, which was implemented by a team that included Enabling after Delta’s outbreak in June.
The solution is designed to manage the entire process: booking appointments, tracking vaccination doses, recording clinical information, managing clinic workflows and interfacing with the Australian Immunization Register.
In total, more than 400 sites operated by NSW Health use VAM, including hospitals such as Liverpool, Royal North Shore and St Vincent, as well as mass vaccination in the Hunter New England and South Western Sydney areas, Kudos Bank Arena and Wollongong Centers included.
“At NSW Health we had a simple goal: to vaccinate as many people as possible, as quickly as possible,” said Dr. Zoran Bolevich, CEO of eHealth NSW and CIO of NSW Health.
“Achieving this roll-out has been an enormous effort against a backdrop of significant complexity – involving changing priorities such as different age-groups, occupations and geographies.
“Service Now VAM simplifies and automates workflows between administrators, physicians and patients so that NSW health centers can vaccinate more people, faster and safer.”
ServiceNow will continue to provide VAM to NSW Health for the next two years.
Founded in 2014, Enabled provides enterprise service management and business automation, natively using both ServiceNow and Salesforce.
Now solely a ServiceNow store, Enable has nine offices in Australia and Asia.
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