Presented by Pryon
AI-enabled knowledge management platforms maximize existing investments by turning them into interactive experiences, doubling productivity, without doubling budgets. Learn how they’re delivering ROI to companies in a matter of weeks at this VB On-Demand event!
Watch for free on demand here.
Business knowledge is a multiplier; it is having the right company information, applied to a question from an employee, or partner, when and how they need it. The challenge for most businesses is unlocking knowledge from the information and data available. From search and business communication platforms, to internal websites and knowledge graphs, companies have tried a wide range of methods to turn facts into insight across the corporation.
“Those systems have become, in many ways, their own barrier to efficiency,” said Chris Mahl, CRO and president at Pryon. “Data is everywhere. Unstructured knowledge is everywhere. Information in silos is everywhere. But applied knowledge — bring it to me when I need it to be as productive as I need and I want to be — that’s the stretch point that most companies are trying to discover.”
It became clear that knowledge could be unlocked with the kind of interaction that consumer AI assistants brought to the market, said Igor Jablokov, the founder and CEO of Pryon, and founder of the startup that Amazon bought as the foundation for what Alexa has become. .
But it will be necessary to combine the diverse knowledge of a business into a natural language representation.
“To unlock computing resources in the past meant you had to be a computer scientist, a mathematician, an engineer,” he said. “We can turn the tables and democratize access to knowledge by allowing people to communicate in natural language, to gain access to these same resources that were previously buttoned up. “
Delivers knowledge in minutes
What differentiates Pyron’s approach to unlocking enterprise knowledge is the solution’s ability to ingest and vector content into collection models, which can be tapped using natural language.
A full-stack, cloud-based, API-driven solution, it can only be connected to a company’s infrastructure with a single sign-on provider. From there it taps into existing repositories including S3 bucks, ServiceNow, ZenDesk, Confluence, Google Drive, Sharepoint and more. Content does not need to be reformatted or changed, and content can continue to be authored the way the company currently manages it.
When a collection is created and the content sources are pointed to, it automatically builds the model, which then begins to retrieve relevant information. Automation and machine learning ensure that the system delivers recall accuracy, an understanding of context, the best representation in response to a question, and filters that will allow the questioner to hone in on a specific piece of information. information. Once knowledge is focused, searches for information become an important source of customer signals.
The solution can also identify high-quality information by tracking searches and system interactions, as well as uncovering information gaps, redundancies, conflicts or legacy content that should be discontinued.
It’s a great client-facing tool, but using AI to drive employee productivity is a differentiator, Mahl said.
“Talent loves to work in a very fast place, where the things I need to do my job, I can get them, maybe at the speed of the spoken word,” said Mahl. “It’s definitely a game of acquisition, retention, and productivity.”
And the system was designed from the ground up to democratize the entire workforce, not just for specialties – and that’s why these tools are so important, says Jablokov.
“How many of your respective businesses have been built through accidental discoveries and experiments? And why not find something you can get in every nook and cranny? he says. “We have several clients who have discovered new product lines based on giving this tool to an intern. Take it to every nook and cranny of your organization. The best time to do that is yesterday. The second best time is now.”
To learn more about the real-world ROI of a smart knowledge platform, use cases from successful organizations, what the tool looks like under the hood and more, don’t miss VB On Demand this webinar.
Start streaming now.
Agenda
- Increase productivity by 2x by leveraging your existing investments in content assets, knowledge bases, and human capital – without doubling budgets
- Outperform your current customer support chatbots with a next-generation approach
- Drive iterative, simultaneous digital transformation across multiple business units
- Invest in an AI platform that pays for itself in weeks, not years
Presenters
- Igor JablokovCEO and Founder, Pryon
- Chris MahlPresident and CRO, Pryon
- Art ColeModerator, VentureBeat