“I-Reporter Connector” ServiceNow Store certified app released: htmlspecialchars($row_Recordset1)[‘name_JP’])?>: Fukushima Minyou News Minyou Net

Improve the experience of field staff through ServiceNow’s customer service management/field service management

September 16, 2021
Sim Tops Co., Ltd.
Mint wave co., ltd.

Simtops Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo, President: Takashi Mizuno) is a Japanese version of the ServiceNow Store website operated by ServiceNow, which will connect i-Reporter and ServiceNow on September 16, 2021. It will be available from the same day. This application is a ServiceNow co-developed with Mint Wave Co., Ltd. (Headquarters: Shinjuku, Tokyo, CEO: Kenji Fujita) and has been certified by ServiceNow.

“On-site forms” paperless solution i-Reporter uses DX (digital transformation) portal, easy IoT, forms, and AI as keywords to provide paperless solutions for on-site data digitization and DX promotion. It is used in all operations of 2,500 companies and more than 119,000 users, including manufacturing, field service, building, and construction.

By linking the digital form with the workflow of “ServiceNow Customer Service Management (CSM)” or “ServiceNow Field Service Management (FSM)”, while retaining the layout of the paper forms used so far in the field. By deploying the work instructions to my-Reporter and automatically linking the work records of the work site to the CSM/FSM, centralized management from work instructions to work results is carried out. This improves the experience of on-site lecturers and on-site staff, and realizes rapid on-site work and the sharing of on-site work expertise.

For on-site workers, tables full of on-site work expertise can be digitized in the layout, which is a great advantage. Through the linkage with the work instructions and the work flow, the disconnection with the work instructor is minimized, and efficient work is realized, thereby improving the satisfaction of the customers who commission the work.

ServiceNow certification is only granted to applications provided in the Japanese version of the ServiceNow store, proving that security, compatibility, performance, and interoperability have been successfully tested on the Now Platform®.

Mint Wave Co., Ltd. is a joint developer of the application, a user and sales partner of i-Reporter. At the same time, we are developing the overall project for the field service business of power infrastructure equipment.
This time, Mintwave Co., Ltd. will use the proprietary technology of Mintwave Co., Ltd. to strengthen mutual cooperation in providing experience improvements through the link between ServiceNow and i-Reporter. Mintwave Co., Ltd. sells and supports this to customers Linked application. I will continue.

【Service Overview】
1. 1. I-Reporter automatically creates a table based on the information of the CSM work order data “work order task”, and sets the CSM work order data to the items in the i-Reporter table.
2. In ServiceNow’s mobile App Now Agent, after confirming the content of the worker and accepting the work, open the i-Reporter form corresponding to the work from the URL link.
3. 3. Use the i-Reporter application to record the results of on-site work on site.
4. When the work and records are completed and the work completion report is made with Now Agent, the data input with i-Reporter is converted to PDF, and the work instructions and results are centrally managed through the CSM linked to the work instruction data.
[图片：https://kyodonewsprwire.jp/img/202108188924-O3-F2MBA4cb]
For details, please check the i-Reporter connector page of the ServiceNow store website (https://store.servicenow.co.jp/sn_appstore_store.do#!/store/home).

[ServiceNow Japan GK 的认可]
ServiceNow welcomes the release of the i-Reporter connector. We are confident that the cooperation between the customer workflow product customer service management and i-Reporter provided by ServiceNow will significantly realize DX in the maintenance and maintenance work that DX is difficult to perform.
When the skill inheritance of on-site workers becomes a problem, collecting on-site work know-how through i-Reporter, and centrally managing the results through CSM with work instructions, not only improves operability, but also inherits knowledge, which also contributes to the realization of ServiceNow. The “smarter workflow approach” advocated.
In the future, we will cooperate with Simtops and Mintwave to actively promote proposals to customers.

James McClidi, Executive Officer and President of ServiceNow Japan GK

[什么是 i-Reporter][图片：https://kyodonewsprwire.jp/img/202108188924-O2-f8PyN2H6]
Since its launch in 2013, i-Reporter has been adopted by a wide range of industries and formats, including manufacturing, maintenance/inspection field service, building/construction, etc. “Worksite Form” paperless solutions market share No.1* 1 products and services.

-Realize paperless operation by importing paper and Excel tables into a tablet with the same layout.
・ Real-time digitization of on-site data entered to prevent duplication of data entry, use of information, and rapid sharing.
・ By linking data with external devices, IoT, PLC, and existing systems, highly traceable evidence can be achieved.
・ Realize hands-free voice input, work and input in parallel
・ AI link input data for analysis, and the analysis result is used as evidence
・ Available both locally and in the cloud

* 1 Source: Fuji Chimera Research Institute, published in February 2021 “After/With Corona Accelerating the ICT Transformation Solution Market under the New Normal”

* For more information, please check the product website and free trial.

[产品网站网址]
https://i-reporter.jp/

[关于Sim Tops Co., Ltd.]
https://www.cimtops.co.jp/

Simtops was born in 1991 as a pioneer of a company specializing in domestic production scheduling procedures.
Production schedulers, process management systems, IoT data collection solutions, iPad, iPhone, and Windows “site forms” that can be used at the manufacturing site, and many customer-specific products. We are developing packaged products and services that can be used on-site, such as paperless solutions.

Headquarters address: Shin-Meguro Tokyu Building 10F 141-0021, 2-25-2 Shin-Meguro Tokyu Building, Kanzaki, Shinagawa-ku, Tokyo
Agent: Takashi Mizuno, President and Chief Executive Officer
Business content: ◆ Development/sales of production scheduler and production control system DIRECTOR for individual order production
◆Development/sales of i-Reporter, a paperless solution for “on-site forms”
◆ Development/sales of nXProjectHub, a communication tool for on-site schedule management such as manufacturing, maintenance, inspection and construction
◆ Development/sales of BOP process editor MPP Creator

[关于Mint Wave Co., Ltd.]
https://www.mintwave.co.jp/

Mint Wave Co., Ltd. was established in 2002 by spin-off from the information system business of Takaoka Electric Mfg. Co., Ltd. (now Toko Takadake Co., Ltd.), a power equipment manufacturer.
With 30 years of experience in the field of thin client, system development and power equipment/system maintenance, since 2013, as an i-Reporter agent, we have digitized many field operations including manufacturing and maintenance operations. Improved contribution efficiency. We also support the use of internally introduced and digital field information visualization system cooperation, and won the Excellent Partner Award for the second consecutive year in recognition of i-Reporter’s sales performance in 2019 and 2020.

Headquarters address: 1-1, Central Plaza 6F, Kagurabashi, Shinjuku, Tokyo 162-0823
Agent: President and CEO Kenji Fujita
Business description: 1. Customer solutions in the municipal, corporate, financial and medical fields
(Use authentication to provide strong security for thin clients and clients)
2. Data utilization system construction/contract development
3. 3. Development and maintenance of infrastructure solutions for monitoring and controlling power systems

ServiceNow, the ServiceNow logo, Now Platform and other proper nouns are trademarks or registered trademarks of ServiceNow in the United States and other countries.
Other proper nouns such as company names and product names mentioned are trademarks or registered trademarks of the respective companies.