IBM and ServiceNow: Artificial intelligence automates IT and reduces costs and risks

Expand strategic partnership to combine Watson AIOps with ServiceNow IT service management and IT operations management visibility

IBM electronic Serve immediately Announced that they have expanded their strategic partnership to automate IT operations through the application of artificial intelligence to help companies reduce operational risks and costs. The new joint solution to be launched later this year will combine IBM’s artificial intelligence hybrid cloud software and professional services with ServiceNow’s intelligent workflow and market-leading IT services and operations management products.

The solution is designed to help customers use data to gain deeper, artificial intelligence-driven insights, build a baseline of a typical IT environment, and take behavioral actions to help prevent and solve large-scale IT problems. Together, IBM and ServiceNow can help companies gain valuable time and IT resources from maintenance activities to focus on the transformation projects needed to support their business’ digital needs.

“Artificial intelligence is one of the biggest forces driving changes in the IT industry, and every company is rapidly becoming an artificial intelligence company.” He has already announced IBM CEO Arvind Krishna“By working with ServiceNow and Now Platform, customers will be able to use artificial intelligence to quickly reduce the unexpected costs of IT incidents. Watson AIOps and ServiceNow’s Now Platform are a powerful new approach that can use automation to transform IT operations.”

“For every CEO, digital transformation has changed from opportunity to inevitable.” He has announced ServiceNow CEO Bill McDermott (Bill McDermott)“ServiceNow has driven the workflow revolution, and the collaboration with IBM combines the intelligent automation capabilities of the Now Platform with the powerful capabilities of Watson AIOps. Our goal is to lead generational leaps in terms of productivity, innovation, and growth. ServiceNow and IBM help Customers meet the digital needs of enterprises in the 21st century”.

Organizations are under pressure to create superior innovation and experiences for customers and employees, while at the same time increasing efficiency and keeping IT costs and risks low. However, in modern technology-driven organizations, even the smallest interruption can have a huge economic impact on the loss of revenue and reputation. This partnership will help companies avoid unnecessary revenue and reputation losses by automating old manual IT processes.

IBM and ServiceNow will focus on:

• Joint solution: IBM and ServiceNow will provide the first such joint IT solution, combining IBM Watson AIOps with ServiceNow’s intelligent workflow and market-leading ITSM and ITOM Visibility products to help customers prevent and solve large-scale IT problems. Companies using ServiceNow ITSM can now input event history data into the Watson AIOps deep machine learning algorithm to create an IT environment baseline and at the same time identify abnormalities outside this normal environment, which will take up to 60% of the time for manual identification , Based on preliminary results from Watson AIOps early adopter customers. The joint solution will enable the company to increase employee productivity, better understand its operational footprint, and respond more quickly to incidents and problems.

Product specific features include:

• Serve ITSM now Enable IT to provide scalable services on a single cloud platform, estimated to increase productivity by 20%
• ServiceNow ITOM visibility Automatically provide near real-time visibility from the local configuration management database to the true operating status of all resources and all business services
• IBM Watson AIOps Use AI to automate how companies can detect, diagnose, respond and correct IT anomalies in real time. The solution is designed to help CIOs make more informed decisions when predicting and defining future results, focus resources on more valuable work, and build more responsive and smarter applications to stay longer Normal operation. According to a recent proof-of-concept project for customers, using Watson AIOps, the average time to resolve incidents was reduced by 65%.
• service: IBM is expanding its global business with ServiceNow to include additional capabilities to provide consulting, implementation and management services within the Now platform. Highly skilled IBM professionals will use their experience to innovate faster. IBM service professionals will also introduce smart workflows to clients to increase resilience and reduce IT risks. ServiceNow co-invests in training and certification of IBM employees and dedicated employees to help customers succeed

For example, using a joint solution from IBM and ServiceNow, banks will be able to fully understand the incident from beginning to end. With the help of Watson AIOps recommendations and in-depth diagnosis, service representatives will be able to quickly understand the incident without leaving the ServiceNow ITSM platform. Watson AIOps detects anomalies and provides automatic recommendations based on analysis of event history. Using ServiceNow’s event management tools, operations and information can be recorded for audit purposes and future information. Watson AIOps can then open a ticket, thanks to the AI ​​algorithm to discover, which helps to make the data more useful and reuse the AI ​​over time.

“The company is under increasing pressure to adapt to the digital pace of the cloud-first market and to meet customer needs.” He has already announced Stephen Elliot, Vice President of IDC DevOps and Management Software Projects“C-Levels transforms workflows to gain insight and automation, and implement more effective models for customer engagement and business cost control strategies, while simplifying IT operations and increasing collaboration between IT and stakeholders. Business”.