IBM and ServiceNow: Artificial intelligence can automate IT and reduce costs and risks

The strategic partnership that combines Watson AIOps with ServiceNow IT service management and IT operations management visibility is expanded

IBM Corporation E Current service Announced that they have expanded their strategic partnership, which is to help companies reduce operational risks and reduce costs through the application of AI to automate IT operations. The new joint solution will be available later this year. It will combine IBM’s AI-supported hybrid cloud software and professional services with ServiceNow’s intelligent workflow and market-leading IT services and operations management products.

The solution is designed to help customers use data to gain deeper, AI-driven insights, build benchmarks for typical IT environments, and take behavioral measures to help prevent and solve large-scale IT problems. Together, IBM and ServiceNow can help companies gain valuable time and IT resources from maintenance activities to focus on the transformation projects needed to support their business’ digital needs.

“Artificial intelligence is one of the main forces driving changes in the IT industry, and every company is rapidly becoming an artificial intelligence company.” He has announced IBM CEO Arvind Krishna. “By working with ServiceNow and Now Platform, customers will be able to use artificial intelligence to quickly reduce the unexpected costs of IT incidents. Together, Watson AIOps and ServiceNow’s Now Platform become a powerful new way to transform IT operations using automation.”

“For every CEO, digital transformation has changed from opportunity to inevitable.” He has announced ServiceNow CEO Bill McDermott. “ServiceNow is driving a revolution in workflow. The collaboration with IBM combines the intelligent automation capabilities of the Now Platform with the powerful capabilities of Watson AIOps. Our goal is to lead a generational leap in terms of productivity, innovation and growth. ServiceNow and IBM help Customers meet the digital business needs of the 21st century.

Organizations are under pressure to create superior innovation and experiences for customers and employees, while improving efficiency and keeping IT costs and risks low. However, in organizations based on modern technology, even the smallest interruption can have a huge economic impact on revenue and reputation. This partnership will help companies avoid unnecessary revenue and reputation losses by automating old manual IT processes.

IBM and ServiceNow will focus on:

• Joint solution: IBM and ServiceNow will provide the first joint IT solution of its kind. The solution combines IBM Watson AIOps with ServiceNow’s intelligent workflow and market-leading ITSM and ITOM Visibility products to help customers prevent and solve IT problems on a large scale. Now, companies using ServiceNow ITSM can input event history data into the Watson AIOps deep machine learning algorithm to create IT environment benchmarks, while also having the ability to identify external anomalies. According to the preliminary results of Watson AIOps early adopter customers, in this normal environment, manual identification will take up to 60% of the time. The joint solution will enable the company to improve employee productivity, understand its operational footprint more clearly, and respond to incidents and problems more quickly.

Product-specific features include:

• ServiceNow ITSM Enable IT departments to provide scalable services on a single cloud platform, which is estimated to increase productivity by 20%
• ServiceNow ITOM visibility Automatically provide almost real-time visibility from the local configuration management database, and you can view all resources and actual operating status of all business services
• IBM Watson AIOps Use AI automation company to detect, diagnose, respond and correct IT abnormalities in real time. The solution is designed to help CIOs make more informed decisions when predicting and defining future results, focus resources on more valuable work, and build smarter and smarter applications with longer response times and longer runtimes . According to a recent proof-of-concept project for customers, using Watson AIOps, the average time to resolve incidents was reduced by 65%.
• service: IBM is expanding its global business through ServiceNow to include other functions that provide consulting, implementation and management services within the Now platform. Skilled IBM professionals will use their experience to innovate faster. IBM Services professionals will also introduce smart workflows to clients to increase flexibility and reduce IT risks. ServiceNow jointly invests in the training and certification of IBM employees and dedicated personnel to ensure customer success

For example, by using the joint solution of IBM and ServiceNow, the bank will be able to fully understand the incident from beginning to end. With the help of Watson AIOps’ advice and in-depth diagnosis, service representatives will be able to quickly understand the incident without leaving the ServiceNow ITSM platform. Watson AIOps can detect anomalies and provide automatic recommendations based on the analysis of event history. Using ServiceNow’s event management tools, operations and information can be recorded for review and use of future information. Then, Watson AIOps can open the ticket, which can only be discovered with the help of AI algorithms, which helps to make the data more useful and reuse AI over time.

“The company is under increasing pressure to adapt to the digital pace of the cloud-first market and meet customer needs.” He has already announced Stephen Elliot, Vice President of IDC DevOps and Management Software Program. “C-level personnel can transform work processes to gain insight and automation, and obtain more effective customer engagement models and business cost control strategies, while simplifying IT operations and enhancing the collaboration between IT and stakeholders. Business.”