IBM has announced the expansion of its partnership agreement with ServiceNow to help companies reduce operational risks and reduce costs by applying AI to automate IT operations.
The new joint solution will be available later this year. It combines IBM’s AI-supported hybrid cloud software and professional services with ServiceNows intelligent workflow capabilities and market-leading IT services and operations management products.
The solution aims to help customers gain deeper, AI-driven insights from their data, create benchmarks for typical IT environments, and take concise recommended measures for abnormal behaviors to help prevent and repair IT problems on a large scale. Together, IBM and ServiceNow can help companies free up valuable time and IT resources from maintenance activities and focus on driving the necessary transformation projects to support the digital needs of their business.
IBM CEO dsyd Arvind Krishna said: “To the extent that every company has quickly become an AI company, AI is one of the biggest forces driving change in the IT industry.
“By working with ServiceNow and its market-leading Now platform, customers will be able to use AI to quickly reduce the cost of unforeseen IT events. Watson AIOps with the ServiceNows Now platform is a powerful new way for customers to use automation to transform their IT operations. “
ServiceNow CEO Bill McDermott said that for every CEO, digital transformation has changed from opportunity to inevitable.
He said: “As ServiceNow leads the workflow revolution, our cooperation with IBM combines the intelligent automation capabilities of the Now Platform with the powerful capabilities of Watson AIOps.”
“We are focused on driving a new generation of advancements in productivity, innovation and growth. ServiceNow and IBM are helping customers meet the digital needs of 21st century enterprises.
McDermott added: “While improving efficiency, reducing costs and reducing IT risks, organizations are under pressure to provide customers and employees with innovation and create outstanding experiences.”
“In today’s technology-driven organizations, even the smallest disruption can have a huge economic impact on revenue and reputation loss. This partnership will help customers meet these challenges and avoid them by automating old manual IT processes. Unnecessary loss of revenue and reputation. Improve IT productivity.” He said.
IBM and ServiceNow will initially focus on:
Joint solution: IBM and ServiceNow will provide the first IT solution of its kind, which combines IBM Watson AIOps with ServiceNows intelligent workflow functions and market-leading ITSM and ITOM Visibility products to help customers prevent and repair IT problems on a large scale. Now, companies using ServiceNow ITSM can push historical event data to Watson AIOps’ deep machine learning algorithm to create a benchmark for their normal IT environment, and at the same time have the ability to help them identify abnormalities outside of normal, which may cost Certain time. Based on the preliminary results of specific Watson AIOps early adopter customers, the time for manual identification can be extended by up to 60%. The joint solution will position customers to improve employee productivity, have a clearer understanding of their operational footprint, and respond to incidents and problems faster.
Specific product features will include:
o ServiceNow ITSM enables IT to provide scalable services on a single cloud platform, which is estimated to increase productivity by 20%.
o ServiceNow ITOM visibility automatically provides near real-time visibility from the local configuration management database to the true operating status of all resources and all business services.
o IBM Watson AIOps uses AI to automate how companies can detect, diagnose, respond and remediate IT anomalies in real time. The solution is designed to help CIOs make more informed decisions when predicting and adjusting future results, focus resources on high-value work, and build smart applications with longer response times that can stay longer Service life. According to a recent preliminary proof-of-concept project with a customer, using Watson AIOps, the average time to resolve incidents was reduced by 65%.
service: IBM is expanding its global ServiceNow business to include other functions that provide consulting, implementation and hosting services on the Now platform. Highly skilled IBM practitioners will use their expertise to quickly provide customers with valuable insights and innovations. IBM Services professionals will also introduce smart workflows to clients to help increase resilience and reduce IT risks. ServiceNow jointly invests in the training and certification of IBM employees and specialized personnel to ensure customer success.
For example, using a joint solution from IBM and ServiceNow, banks will be able to get a complete view of events from start to finish. With the help of Watson AIOps’ advice and in-depth diagnosis, service agents can quickly understand events without leaving the ServiceNow ITSM platform. Watson AIOps can not only use the agent’s own knowledge and research, but also provide anomaly detection and automatic recommendations for historical in-depth analysis of previous events. Using ServiceNow’s incident management tools, actions and insights can be recorded for review and use of future insights. Watson AIOps can then push important context into the tickets, which can only be discovered through AI algorithms and benchmarking techniques, thereby helping to make the data more useful to the agent and retraining the AI over time.
The two companies said the announcement strengthened the previously announced partnership between IBM and ServiceNow to help companies simplify IT operations in multi-cloud environments.
The new joint solution will be implemented through a joint market entry strategy and will be available from IBM later this year.
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