IBM and ServiceNow expand strategic partnership

[22/10/2020] IBM and ServiceNow announced the expansion of a strategic partnership aimed at helping companies reduce operational risks and reduce costs through the application of AI to automate IT operations. The new joint solution will be available later this year. It will combine IBM’s AI-supported hybrid cloud software and professional services with ServiceNow’s intelligent workflow capabilities and IT services and operations management products.

As mentioned above, the solution aims to help customers gain deeper, artificial intelligence-based data insights, create a baseline for a typical IT environment, and take recommended concise measures for edge behavior to help prevent and solve IT problems on a large scale .

IBM CEO Arvind Krishna said: “As every business quickly becomes an AI business, artificial intelligence is one of the most powerful forces driving changes in the IT industry. “By working with ServiceNow and its Now platform, customers will be able to use AI to Quickly reduce the cost of unexpected IT incidents. The AI ​​of Watson’s ServiceNow Now platform is a new way for customers to use automation to transform your IT operations. “

ServiceNow CEO Bill McDermott said: “For every CEO, digital transformation has changed from opportunity to necessity. “As ServiceNow leads the workflow revolution, our partnership with IBM combines the intelligent automation capabilities of the Now Platform with The powerful functions of Watson AIOps are combined. We are committed to promoting improved growth in productivity, innovation and innovation levels. ServiceNow and IBM are helping customers meet the digital needs of 21st century business. ”

IBM and ServiceNow will initially focus on providing a joint IT solution that combines IBM Watson AIOps with the intelligent workflow capabilities of ServiceNow and ITSM and ITOM Visibilit products to help customers prevent and repair IT problems. Zoom.

“Now, companies using ServiceNow ITSM can push historical event data into the Watson AIOps deep machine learning algorithm to create a benchmark for their normal IT environment, and at the same time to help them identify abnormal conditions outside the normal range, which may require up to 60% Time for manual identification, the joint solution will position customers to improve employees’ work efficiency, understand their business footprint more clearly and respond to incidents and problems faster“McDermott said.

Product-specific features will include:

• ServiceNow ITSM enables IT departments to provide scalable services on a single cloud platform, which is estimated to increase productivity by 20%.
• ServiceNow ITOM visibility automatically provides near real-time visibility across all resources and the true operating status of all business services from the local configuration management database.
• IBM Watson AIOps uses AI to automate business real-time detection, diagnosis, response and remediation of IT anomalies. The solution is designed to help CIOs make more informed decisions by predicting and adjusting future results, focusing resources on high-value work, and building smarter and more sensitive applications that can maintain a longer lifespan. According to a preliminary proof-of-concept project conducted with customers recently, using Watson’s AIOps, the average incident resolution time was reduced by 65%.
• Services: IBM is expanding its global ServiceNow business to include other functions that provide consulting, implementation and hosting services on the Now platform.

IBM also announced the formation of the AIOps Elite team-a new free senior participation team dedicated to designing AIOps in customer environments and building and improving AI models.

Chief Information Officer of Peru