IBM and ServiceNow announced the expansion of their strategic partnership, which aims to help companies reduce operational risks and reduce costs by applying AI to automate IT operations. The new joint solution will be available later this year. It will combine IBM’s AI-enabled hybrid cloud software and professional services with ServiceNow’s intelligent workflow capabilities and market-leading IT services and operations management products.
The solution is designed to help customers gain deeper, AI-driven insights from their data, create benchmarks for typical IT environments, and take concise recommended measures against abnormal behaviors to help prevent and repair IT problems on a large scale. Together, IBM and ServiceNow can help companies free up valuable time and IT resources from maintenance activities and focus on the transformation projects necessary to support the digital needs of their business.
IBM CEO Arvind Krishna said: “To the extent that every company is rapidly becoming an AI company, AI is one of the biggest forces driving change in the IT industry.” By working with ServiceNow and its market-leading Now Platform, customers will be able Use AI to quickly reduce the cost of unforeseen IT events. Watson AIOps with the ServiceNow Now platform is a powerful new way for customers to use automation to transform their IT operations. “
ServiceNow CEO Bill McDermott said: “For every CEO, digital transformation has changed from an opportunity to an inevitable.” “As ServiceNow leads the workflow revolution, our cooperation with IBM combines the intelligent automation capabilities of the Now Platform with Watson Combining the powerful functions of AIOps. We focus on promoting productivity, innovation and growth. ServiceNow and IBM are helping clients meet the digital needs of 21st century enterprises.
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