IBM and ServiceNow team up to develop new AI-based cloud solutions

Current service E Ibn Expanded their partnership and are working on a joint solution that will combine based on‘artificial intelligence Provided by IBM, professional services with smart workflow, Current service And IT services and operations management products its E Black visibility. The purpose is to support the company in optimizing the management and maintenance process of IT activities so that it can focus on transformation projects.

But what will it do in practice? The two companies take a banking institution as an example. By adopting this institution, they will be able to fully understand possible accidents from start to finish.Thank you for your suggestions and thorough diagnosis Watson AIOps, Service agents can quickly understand events without leaving the platform Current service. Watson AIOps can detect anomalies and provide automatic recommendations based on the analysis of event history. Using ServiceNow’s event management tools, operations and information can be recorded for review and use of future information.Therefore, Watson AIOps can open the ticket, and the ticket can only be found through the following algorithm IA, Which helps make data more useful and reuse artificial intelligence over time.

Here are some features of the new solution:

• Current service Allowing IT to provide scalable services on a single cloud platform, estimated to increase productivity by 20%
• ServiceNow black visibility Automatically provide almost real-time visibility from the local configuration management database, and you can view all resources and actual operating status of all business services
• Ibm Watson Use AI automation company to detect, diagnose, respond and correct IT abnormalities in real time. The solution is designed to help CIOs make more informed decisions when predicting and defining future results, focus resources on high-value work, and build smarter applications that can maintain a longer lifespan. According to a recent proof-of-concept project for customers, using Watson AIOps, the average time to resolve incidents was reduced by 65%.
• service: IBM is expanding its global business through ServiceNow to include other functions that can provide consulting, implementation and management services in the following areas: Platform now. IBM professionals will use their experience to innovate faster. IBM Services professionals will also introduce smart workflows to customers to increase flexibility and reduce IT risks. ServiceNow co-invests in the training and certification of IBM employees and professional staff to ensure customer success.

He said: “Artificial intelligence is one of the biggest forces driving changes in the IT industry, and every company is rapidly becoming an AI company.” Arvind Krishna (Arvind Krishna), CEO of Ibm. “By cooperating with ServiceNow and Now Platform, customers will be able to use artificial intelligence to quickly reduce the unexpected costs of IT incidents. Together, WatsonAIOps and ServiceNow Now Platform have become a powerful new method that can use automation to transform IT operations.”

He said: “For every CEO, digital transformation has changed from opportunity to inevitable.” Bill McDermott, CEO of ServiceNow. «ServiceNow promotes a revolution in workflow, and the cooperation with IBM combines the intelligent automation functions of the Now Platform with the powerful functions of Watson AIOps. Our goal is to lead a generational leap in terms of productivity, innovation and growth. ServiceNow and IBM help customers meet the digital business needs of the 21st century. “