IBM and Servicenow have reached a partnership. IBM’s Watson AIOps solution will be part of Servicenow’s two products: IT service management and IT operations management visibility. According to the press release, the merged solution should be available later this year.
IBM introduced Watson AIOps at this year’s Think Conference. The solution uses a model that processes natural language to interpret the content of the support ticket and provides suggestions for problem solving or process automation. Watson AIOps is based on Red Hat OpenShift, and according to IBM, it can generate comprehensive reports to help IT teams deal with problems.
By integrating Watson AIOps into Servicenow’s IT service management software, historical event data can be input into IBM’s machine learning algorithms to map the ideal state of the IT environment and quickly determine the state of deviation. According to the announcement, this process will take 60% of the time. In addition, the supplier promises to increase employee productivity, better understand operational processes, and react to incidents more quickly.
IBM CEO Arvind Krishna said in a statement: “Watson AIOps on Servicenow’s Now platform is a powerful new way for customers to use automation to transform their IT operations.”
IBM recently announced a spin-off plan. Manufacturers are separating their business units from IT infrastructure services. It will be transferred to the new company at the end of 2021. Loss: USD 5 billion.
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