ServiceNow said it will integrate its service management and operational visibility tools with IBM’s Watson software, which uses artificial intelligence to automate IT operations.
The partnership aims to integrate IBM’s Watson AIOps and ServiceNow’s IT service management and operational management visibility, because companies want to automate more parts of the company. IBM and ServiceNow initially established a partnership in 2011 and expanded the scope of the transaction to include services in 2018.
Under this partnership, the two companies will first launch software that uses ServiceNow’s IT service management historical event data to train the Watson AIOps algorithm. The idea is that companies will be able to use these two platforms to obtain a baseline of their normal IT environment and then identify anomalies faster.
Michael Gilfix, vice president of IBM Cloud Integration, said that AIOps will be integrated into ServiceNow’s workflow. Gilfix said: “The opportunity here is to create a new environment for IT to work together.”
Pablo Stern, senior vice president of IT workflow products at ServiceNow, said the merger with IBM is designed to enable customers to support the new IT infrastructure required for digital transformation.
The joint efforts will include:
- ServiceNow’s IT service management;
- ServiceNow’s IT operational management visibility;
- IBM Watson AIOps are used to detect, diagnose and respond to IT anomalies.
- IBM will also expand its ServiceNow business scope to provide consulting, implementation and hosting services for the Now Platform.
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