As part of the new partnership, IBM’s Watson AIOps solution will be integrated with two Servicenow products: IT service management and IT operations management visibility. According to the press release, the integration should be available later this year.
IBM announced Watson AIOps at the last Think conference this spring. The solution uses a natural language processing model to interpret the content of the IT support ticket and make suggestions for problem solving and process automation. Watson AIOps is based on Red Hat OpenShift, and according to IBM, it can generate comprehensive reports to help IT teams manage issues and incidents.
Integrating Watson AIOps into Servicenow’s IT service management software will make historical event data available to provide IBM’s machine learning algorithms. Therefore, the ideal state of the computer environment will be mapped, which is expected to identify any deviation from this ideal state more quickly. According to the statement, if this process is done manually, it will take 60% of the time. Both suppliers believe that the productivity of the IT team will be improved. They will also have a deeper understanding of operational processes and should be able to respond to incidents faster.
IBM CEO Arvind Krishna said: “Watson AIOps on Servicenow’s Now platform is a powerful new method that allows customers to use automation to transform their IT operations.” As a reminder, since the company recently announced its intention to integrate IT infrastructure Since the management activities were separated and split into two, the Blue Giant will soon become the “Blue Giant” again.
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