ServiceNow Japan (Minato), the Japanese subsidiary of ServiceNow, which provides the operation management platform “Now Platform”, released the Japanese version of the “crisis management support application” on April 15. Three of the four English-language apps provided by ServiceNow have been translated into Japanese to combat the new corona virus (COVID-19). It is said that it can support the smooth business continuity of the company and the government in emergency situations.
ServiceNow is based on “emergency outreach” and “emergency self-report” to identify, “emergency outreach” can automatically and centrally display the whereabouts and safety of employees, “emergency self-report” allows isolated employees to report themselves Health status, work location and meeting history. Three emergency applications of “Emergency Exposure Management” have been developed, allowing you to check people who are in contact with employees inside and outside the company.
In addition, as part of the measures developed by the user (Washington State Department of Health) against the new coronavirus infection, we have added “emergency response operations”, which can automatically perform manual processes on the Now platform and grasp the distribution of personnel in real time4 . The application will be used as a crisis management support application, and the English version will be released for free until September 30. It is said that it is promoting the use of other institutions.
Overview of Crisis Management Application (Source: Serve Now)
As the Japanese version, we will provide three applications developed by ServiceNow. Both existing users and new users can use it, and ServiceNow’s customer results team and partners will also provide implementation support.
In response to COVID-19, we will also expand the application development support program for independent software vendor (ISV) partners. It is said that it will support the exemption of annual membership fees and provide free development environment.
Mr. Murase who participated from the Internet
Mr. Masashi Murase, President and President of Now Service, said he would like to express condolences to the victims of COVID-19 and pointed out that the current situation “will become an opportunity to change the way of working using digital technology”. When emphasizing calmness, the importance of digital transformation for “offensive”. On the other hand, he explained the intent of crisis management support applications and development support applications, and said: “The important thing is to protect them more now.”
Below, we will introduce the details of these 4 applications.
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