In order to find “ubiquitous” services, ServiceNow launched the Now Support application

A kind Current service It was recently announced that the application for customer service will be launched 24 hours a day, 7 days a week.Called Now supportsAccording to ServiceNow, the application is dedicated and personalized, allowing customers to track their needs and get immediate feedback. The mobility of the application makes the service ubiquitous.

The company strengthened the decentralized career provided by the app. Traditionally, customer administrators and technical support professionals who are responsible for monitoring and maintaining the operation of the company’s ServiceNow workflow are usually assigned to instant services that are readily available. According to the company, Now Support’s mobile experience eliminates anxiety and burdens tied to the table, allowing customers to control key resources.

ServiceNow explained: “Previously, customers could only get support through a web browser (usually on a laptop/desktop). This new application will allow work to accommodate up to 85,000 customer users.”

The main functions of the new application include real-time notification; the ability to refer serious cases as needed; change management and access to the Now Support library for knowledge.

ServiceNow also started new research to understand how employees use their organization’s mobile services. According to a survey, 90% of organizations are already using at least one application to increase productivity.

However, current business applications have not met expectations. 86% of respondents said that they will encounter various frustrations when working with smartphones, from frequent failures to unintuitive mobile interfaces.