From now on, customers will use Service Today can respond to, investigate and resolve incidents affecting their AWS-hosted applications using the AWS Systems Manager Incident Manager and the AWS Service Management Connector.
AWS Systems Manager is the operations hub for AWS applications and resources, helping to automate reactive processes to quickly diagnose and resolve operational issues. In integrating Incident Manager with Service Todaycustomers can now automate their incident response plans in AWS Systems Manager and automatically synchronize their incidents with Service Today. This feature enables faster resolution of critical application availability and performance issues without interrupting current workflows. Service Today. The AWS Service Management Connector also integrates with the AWS Systems Manager OpsCenter to view, investigate, and resolve operational issues related to your AWS resources.
This release of the AWS Service Management Connector also introduces the integration of AWS Health service status and availability, AWS CloudTrail events log visibility using AWS Systems Manager Change Manager, AWS support dual sync with Amazon EventBridge, with enhancements to existing integrations with the AWS Service Catalog and AWS Config within Service Today. Connector also provides existing integrations with AWS Systems Manager OpsCenter, AWS Systems Manager Automation and AWS Security Hub that help simplify cloud provisioning, operations and resource management as well as allow streamlined management view in Service Management and administration of AWS services.
Easy to get started. The AWS Service Management Connector for Service Today is available free of charge at ServiceNow Store. These new features are available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager, AWS Health Dashboard, AWS Systems Manager Incident Manager and AWS Security Hub are available. For more information, please visit the AWS Service Management Connector documentation.
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