Bangalore India, November 2, 2020 / CNW /- Information system The global leader in next-generation digital services and consulting (NYSE: INFY) today announced that it has been positioned as the leader of Everest Group Service.® Leaders in the 2021 assessment report are defined as service providers who have the ability to perform large-scale transformation work covering the entire ServiceNow product portfolio and attach great importance to talents. They have invested a lot of money in jointly developing industry and/or function-specific solutions on ServiceNow, have acquired ServiceNow niche partners, and have high buyer satisfaction for providing ServiceNow participation.
Information system It is recognized for providing value through a part of the enterprise service management cafe of Infosys Cobalt on the ServiceNow platform to speed up the time to market.The report also highlights Infosys’ Can effectively serve the customers of ServiceNow service in the entire range of buyers.
Everest Group Through a multi-stage research and analysis process, 20 leading ServiceNow service providers were evaluated to assess their vision and capabilities in consulting, implementation, maintenance and support services.
The report highlights Infosys’ Advantages in the following aspects:
Information system A set of powerful IP tools and accelerators have been built on the ServiceNow platform, such as enterprise service management cafes, to accelerate time to market
It is a ServiceNow Elite partner; its global and regional awards America The report from ServiceNow highlights its global delivery capabilities
Information system Provide a reliable end-to-end conversion certificate for the ServiceNow service on the entire product
Customers can benefit from it Infosys’ In the past year, its excellent CSAT score is higher than its peers, which proves its excellent delivery record
The market regards technology and domain expertise (extensive knowledge of the IT field, expertise in ServiceNow, and understanding of specific businesses) as its main advantages
Information system ServiceNow’s services cover the buyer segment, which emphasizes its ability to effectively satisfy customers across the buyer
Infosys’ Pre-built ServiceNow product suite-Infosys Enterprise Service Management Cafe, It is a plug-and-play solution driven by AI, including more than 50 plug-ins, process templates and ready-to-deploy codes, which can increase the implementation speed of ServiceNow by 40% to 50%.
Narsimha Rao Mannepalli, Executive Vice President, Head of Cloud and Infrastructure Solutions and Head of Verification Solutions at Infosys Said: “The appointment of Everest as a leader represents our commitment to changing the customer service management landscape by digitizing its overall business processes. From enhancing user experience through simple and intuitive self-service portals to viable dashboards, Information system Revitalized business applications in all walks of life. Our recent acquisition of GuideVision, a leading ServiceNow partner, is an example of our commitment to strengthening our ServiceNow global footprint and investment. Together with ServiceNow and leveraging the powerful functions of Infosys Cobalt, we will continue to maximize business value for customers through a wide range of IT enterprise service management functions. ”
“Now, the expectations of companies adopting ServiceNow have gone beyond ITSM functions, which cover cross-result-driven integrated service management functions such as IT asset management, DevOps, GRC, finance and HR workflows.” Yugal Josh, vice-president, Everest Group. “In order to meet the changing expectations of customers and accelerate their ServiceNow journey, Information system The IP of Infosys Enterprise Service Management Cafe, which is part of Infosys Cobalt, has been constructed.In addition, customers also benefit from Infosys’ ServiceNow’s delivery capabilities, domain expertise and technical knowledge. “
Free copy Everest Group ServiceNow Services Peak Matrix® The 2021 assessment can be accessed here.
Related Reading:
Learn more about Infosys Service Experience Transformation Service-www.infosys.com/services/experience-transformation.html
Learn more about Infosys Cobalt-a set of services, solutions and platforms for companies to accelerate their services Cloud journey -www.infosys.com/cobalt
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Information system Is a global leader in next-generation digital services and consulting. We enable customers in 46 countries/regions to navigate their digital transformation. With nearly 40 years of experience in managing the systems and operations of global enterprises, we can professionally guide customers on their digital journey. We help companies achieve priority by providing an AI-based core to achieve the priority of change. We also support our business through flexible digital technology to provide unprecedented performance and customer satisfaction. Our always-on learning agenda promotes their continuous improvement by building and transferring digital skills, expertise and ideas in the innovation ecosystem.
Please visit www.infosys.com to learn how Information system (NYSE:INFY) can help your business navigate the next.
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