Infosys is named the leader of Everest Group Service Now Services PEAKMatrix®Assessment 2021 | Education in India, Education News India, Education News

Bangalore: Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced that it has become the leader of Everest Group ServiceNow Services PEAKMatrix®Assessment 2021. A leader is defined as having the ability to execute large-scale transformation projects covering the entire product portfolio of ServiceNow products, and attaches great importance to talents. They have invested a lot of money in jointly developing industry and/or function-specific solutions on ServiceNow, have acquired ServiceNow niche partners, and have high buyer satisfaction for providing ServiceNow participation.

Infosys is recognized for the value it provides on the ServiceNow platform through a part of Infosys Cobalt’s corporate service management cafes to accelerate time to market. The report also emphasized the ability of Infosys to effectively serve ServiceNow customers throughout the purchase range.

Everest Group evaluated 20 leading ServiceNow service providers through a multi-stage research and analysis process, and assessed their vision and capabilities in consulting, implementation, maintenance and support services.

The report highlights the advantages of Infosys in the following areas:

Infosys has built a set of powerful IP tools and accelerators on the ServiceNow platform, such as Enterprise Service Management Café, to accelerate time to market.
It is a ServiceNow Elite partner; ServiceNow’s Global Award and Americas Regional Award demonstrate its global delivery capabilities
Infosys provides a reliable end-to-end conversion certificate for the ServiceNow service on the entire product.
Customers can benefit from Infosys’ proven delivery record of excellence, which is reflected in Infosys’s relatively high CSAT scores relative to its peers in the past year
The market regards technology and domain expertise (extensive knowledge of the IT field, expertise in ServiceNow, and understanding of specific businesses) as its main advantages
Infosys’ ServiceNow service covers the buyer segment, which emphasizes its ability to effectively satisfy customers across the buyer range
Infosys’ pre-built ServiceNow product suite-Infosys Enterprise Service Management Cafe, is an AI-based plug-and-play solution with more than 50 plug-ins, process templates and easy-to-deploy codes, which can increase the speed of ServiceNow implementation by 40 % To 50%.

Narsimha Rao Mannepalli, Head of Cloud and Infrastructure Solutions and Executive Vice President of Infosys Validation Solutions, said: “The appointment of Everest as a leader indicates that we are committed to changing the customer’s service management landscape by digitizing its overall business workflow. From simple and intuitive Our self-service portal enhances the user experience to a viable dashboard, and Infosys can reinvigorate business applications in many vertical industries. Our recent acquisition of GuideVision, a leading ServiceNow partner, is our commitment to strengthen our ServiceNow global footprint and investment An example. Together with ServiceNow and leveraging the power of Infosys Cobalt, we will continue to maximize business value for our customers through extensive IT enterprise service management functions.”

Yugal Joshi, vice president of Everest Group, said: “Now, the expectations of companies adopting ServiceNow have gone beyond ITSM functions, which cover cross-result-driven integrated service management functions, such as IT asset management, DevOps, GRC, finance and HR workflow.” “In order to meet the rapidly changing customer expectations and accelerate the customer’s ServiceNow journey, Infosys has built IP, which includes a part of Infosys Cobalt, Infosys Enterprise Service Management Cafe. In addition, customers also benefit from Infosys’ delivery capabilities, domain expertise and ServiceNow Technical knowledge in.”