Infosys partners with Qualtrics, to help businesses deliver personalized experiences

Infosys today (February 9) announced its partnership with Qualtrics, the creator of the Experience Management (XM) category. Infosys has established the Qualtrics center of excellence, to bring Qualtrics solutions to market. These solutions are part of Infosys Cobalt’s cloud offerings and help clients improve their customer, employee, and supplier experiences, it said in a press release.

While Infosys is creating capabilities across all Qualtrics solutions, there is a focused collaborative effort in two key areas, the statement said. The first is towards improving the procurement experience for suppliers and consumers to effectively address issues in global and complex supply chains and the second is towards providing better internal technology experiences for employees. .

Infosys solutions built on Qualtrics’ ‘EmployeeXM ™ for IT’ and ‘XM for Suppliers’ enable organizations to deliver personalized experiences by capturing and analyzing experience data from two groups . The solutions built into EmployeeXM for IT help HR and IT leaders understand how employees feel about their technology experience at work, from IT services to software. It helps organizations improve employee engagement, collaboration, and productivity. To further enhance the employee experience, Infosys will pair EmployeeXM for IT with ServiceNow IT Service Management, which will allow companies to connect their business operations and service delivery data to employee feedback about their internal IT services.

Infosys uses XM for Suppliers to help procurement, finance, and supply chain leaders improve the efficiency of their procurement processes by integrating operational data from one’s SAP solutions. organization with real-time supplier insights from Qualtrics. This solution helps improve the productivity of consumers, their relationships with suppliers and improve the satisfaction of internal customers of the procurement function.

Dinesh Rao, EVP, and Global Head, Enterprise Application Services, Infosys, said, “Companies are increasingly focused on making data-driven decisions based on real-time customer and employee insights. We are excited to partner with Qualtrics, and work together to help organizations develop and implement experience management solutions and capabilities that enhance process effectiveness and deliver better business results. ”

“Experience management has been key to business success because customers and employees have higher expectations than ever before,” said RJ Filipski, Global Head of Ecosystem, Qualtrics. “Qualtrics’ partnership with Infosys will help organizations around the world deliver great scale experiences by understanding their customers, employees and suppliers and acting on their feedback.”

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Published on: Wednesday, February 09, 2022, 05:03 PM IST

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