DUBLIN-(WIRE OF BUSINESS)-The report “Customer Interaction Solutions-Global Market Trajectory and Analytics” was added to ResearchAndMarkets.com’s alay.
The global market for Customer Engagement Solutions, estimated at US $ 15 Billion by 2020, is expected to reach a revised size of US $ 31.3 Billion by 2026, growing at a CAGR of 12.5% during the review period.
Solutions, one of the segments analyzed in the report, is expected to grow at an 11.2% CAGR to reach US $ 22.6 Billion by the end of the review period. After a thorough analysis of the business implications of the pandemic and its resulting economic crisis, growth in the Services segment has been adjusted to a revised 15.5% CAGR for the next 7-year period. This segment currently provides 28.3% share of the global Customer Engagement Solutions market.
The US Market is Estimated at $ 5.5 Billion in 2021, While China is Forecasting to Reach $ 4 Billion in 2026
The Customer Engagement Solutions market in the US is estimated at US $ 5.5 Billion by the year 2021. The country currently has a 32.3% share in the global market. China, the world’s second largest economy, is estimated to reach an estimated market size of US $ 4 Billion by the year 2026 chasing a CAGR of 15% during the review period.
Other notable geographical markets include Japan and Canada, each forecast to grow at 9.7% and 11.7% respectively during the review period. Within Europe, Germany is projected to grow at approximately 11.1% CAGR while the remaining European market (as defined in the study) will reach US $ 1.4 Billion by the end of the review period.
Select Competitors (Total 444 Featured) –
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Aspect Software, Inc.
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Avaya, Inc.
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Bpmonline
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Calabrio, Inc.
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Crmnext
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eGain Corporation
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Eptica
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Freshworks Inc.
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Genesys
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IBM Corporation
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Ifs-Mplsystems
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Lithium Technologies, LLC.
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Microsoft Corporation
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NICE Systems Ltd.
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Nuance Communications, Inc.
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OpenText Corporation
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Oracle Corporation
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Pegasystems, Inc.
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Pitney Bowes, Inc.
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Salesforce.com, Inc.
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SAP SE
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ServiceNow, Inc.
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SugarCRM, Inc.
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Verint Systems, Inc.
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Zendesk, Inc.
Key Topics Covered:
I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
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Customer Interaction Solutions – Percentage Percentage of Major Competitors in the Global Market in 2022 (E)
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Competitive Market Presence – Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
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The Importance of Customer Interaction Should Not Be Damaged. Here’s Why
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The Rise of Digital Marketing is Changing the Rules of Customer Interaction
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Digitalization of Marketing Brings Opportunities to Make Customer Interaction Easier, Real-Time, Efficient and Profitable: Global Spending on Digital Advertising and Marketing (In US $ Billion) for the Year 2021, 2023, 2025 and 2027
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The Eternal “Race” Between Viruses and Vaccines Continues. In the midst of this Turbulent Battle, Where Is the World Economy Heading Now and Beyond?
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While the Omicron Strain is fueling fresh waves of infections around the world, the Mutating Coronavirus is the New Pandemic Challenge in 2022
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With New Strains Emerging at an Alarming Rate, Focus Shifts to Booster Doses and Vaccine Tweaking. But How Practically Do You Implement Them?
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In Vaccinated Populations Showing Signs of Decreased Clinical Protection, Booster Doses Are Emerging with a Need to Restore Vaccine Effectiveness, but This Approach Is Not Reachable in Most Countries: Number of Booster Doses That Administered Per 100 People by Country in December 2021
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At the Dawn of 2022, We Leave Millions of Deaths Due to New Strains and Again Staring at an Imminent Disaster
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How and When Will the World Be Vaccinated? Global Number of Annual COVID-19 Vaccine Doses (In Millions) for the Years 2020 to 2025 by Geographic Region/Country
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Split Scenarios Unfold: The Great Vaccine Divide appears
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With Low Vaccination Rates in Africa Emerging as a Global Security Issue, Vaccine Imbalances Will Further Prolong the Pandemic until 2022: Global Percentage (%) of Population Administered by Vaccines by Region as of January 2022
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In the midst of this Prolonged Pandemic, Why Should Businesses Monitor the Progress of Vaccines?
2. FOCUS ON SELECTED PLAYERS
3. TRENDS and DRIVERS IN THE MARKET
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Pandemic Accelerates, High Customer Churn Rates Increase Customer Interaction Focus
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Customer Churn Rate is the Barometer that measures the Need for More Effective and Efficient Customer Interaction Solutions: Global Customer Churn Rate (In %) by Industry for the Year 2022
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Metaverse Makes Its Disturbing Appearance on the Scene, Changing Customer Interaction
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Strong Outlook for the Metaverse Means That Companies Want to Reach Out to Customers
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With the Promise of Change on the Internet, Metaverse Offers an Attractive Medium for Customer Interaction: Global Market for Metaverse (In US $ Billion) for the Years 2021, 2023, 2025 and 2027
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Customer Interaction in the Metaverse: An Analysis
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Loyalty Programs Appear as an Attractive Way to Increase Customer Engagement
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The Astonishing Rise of eCommerce and mCommerce Signals Great for Adoption of Customer Interaction Solutions
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Massive Growing Opportunity for eCommerce Strengthens the Business Case for eCommerce Customer Engagement: Global B2C E-Commerce Sales at US $ Trillion for the Years 2017, 2019, 2021 and 2023
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RCS Appears as an Effective Addition to Customer Engagement Strategies
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Conversational Commerce, An Effective Way to Improve Customer Interaction
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Social Commerce Comes in the Spotlight for the Ability to Enhance Customer Engagement
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As a Leading Touch Point for Customer Engagement, Call Centers Are Becoming a Focus Area for Improvement
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The Need for Time to Enhance the IVR Experience
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AI for Changing Customer Experience (CX) and Engagement
4. GLOBAL MARKET PERSPECTIVE
III. MARKET ANALYSIS
IV. COMPETITION
For more information about this report visit https://www.researchandmarkets.com/r/4hgyob