“Interactions with organizations that hire us will change” Bruno Buffenoir of ServiceNow

This week, to our guests of this week’s meeting in a new virtual format, InformatiqueNews is very happy to welcome Bruno Buffenoir, Managing Director of French ServiceNow.

Like every new guest of ours, Bruno Buffenoir looks back at the recent events and health crises that caught his attention, and any lessons learned from it.

Then, they discussed the latest news from ServiceNow. Despite the crisis, the company has promised not to lay off staff and continue to recruit. But what is the impact of the crisis on ServiceNow activities? In any case, the turnover is not affected by the crisis (turnover: 33% increase in the first quarter, net turnover: 49 million US dollars) {ServiceNow’s share has increased by 16 times in 8 years, that is, more than 40% annually}

In March last year, ServiceNox announced “Now Intelligence” together with well-known customers such as Adobe, Deloitte and Equinix. What is the nature of the offer? Which French customers can we specify?

ServiceNow just announced the acquisition of Sweagle. The company has developed a SaaS service to manage configuration data (settings, parameters, and security information) so that customers can use machine learning to identify and identify services. Prevent configuration errors and speed up repair. Follow the acquisition of “Loom System and Channel AI”. Is it driven by ServiceNow’s acquisition strategy technology?

Two new data centers have been opened recently, one in the UK and the other in the European Union. This investment brings the number of ServiceNow data centers to 11, spread across five continents, and is supported by six international support centers. Is the cloud strategy based 100% on the company’s data center or is it an agreement with cloud operators (AWS, Microsoft, Google, etc.)?

The latest report from 3rd Watch News is titled “The ITSM software market is booming.” Is the reason mainly related to the health crisis, or is it caused by other reasons?

Finally, among the major customers in France, ServiceNow recently signed an agreement with OVH. What does the company do for OVH and what changes does it have for its customers?