The first is the connection between the PC and the Internet, then the smartphone, and now the network of “things”. With the emergence of each new device category, the number of network nodes has increased dramatically. The Internet of Things (IoT) has measured about 30 billion devices-from household refrigerators to smart pumps in power plants-which are still in their infancy.
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If there is a problem, there is too much equipment or the expected exponential growth is small. Rather, the truth is that each of these devices does something different in its own way. Ralf Schnell, ServiceNow’s senior platform promoter, said: “Most Internet of Things devices exist in silos.” “In smart homes, dishwashers, door openers, light switches or sockets come from different manufacturers, and each has a different Control apps.” This means that these devices are only “smart”.
However, this fundamentally limits operational efficiency and the complexity and quality of IoT-based services. If a company includes different types of IoT device categories as part of its service, it will initially not be able to connect and manage them intelligently because the devices will not initially communicate with each other. Ralf Schnell said: “Silos make it impossible to do this effectively and proactively.” There is simply too much data in too many different data tanks. On the other hand, if IoT devices are networked with each other, services that are much more complex than the services that a single device can provide can be orchestrated.
“If I then intelligently and proactively manage these structures, operate them with high reliability and cost-effectiveness and avoid failures, then this is a high-quality service that can be marketed well because it will gain high Customer satisfaction and acceptance,” Schnell said. In order to use the possible synergy of the interaction between the various IoT device categories, a common operating foundation is required.
ServiceNow believes that its Now Platform is the ideal choice for this task. It has strengthened its development in this field in recent years and can now point its new product “IoT Connected Operations” to several larger pilot projects. For example, Dreamworld is an amusement park that uses IoT to monitor the cooling of its food, from managing sensors to seamlessly recording and maintaining equipment. More information about this video.
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