Key points:
- IR has joined the ServiceNow Partner Program as a technology partner.
- IR Collaborate will provide integration with ServiceNow to achieve real-time service management and monitoring functions for unified communications, contact centers, and collaboration services (including their related components).
- IR provides visibility into telecommunications services and adds ServiceNow’s service management capabilities.
Sydney, August 18, 2021 /PRNewswire/ – IR (ASX: IRI) is the world’s leading provider of experience management solutions for critical IT infrastructure, payment and communications ecosystems, and has joined the ServiceNow Partner Program as a technology partner.
IR Collaborate will be integrated into ServiceNow, a leading IT Service Management (ITSM) and Telecommunication Service Management (TSM) provider, to achieve real-time insights into the performance of unified communications, contact centers and collaboration platforms, including related service components.
Collaborate’s ServiceNow integration simplifies the service management of telecommunications services for enterprises, governments, managed service providers, cloud service providers, and telecommunications providers by providing visibility into existing IT service management services.
“Collaboration platforms have become an important part of life, and the optimal performance of these platforms is equally important. We are happy to work with ServiceNow to help achieve this goal,” said Kevin Ryder, Chief Marketing and Product Officer of IR. “In a mixed workplace, organizations need the best support to provide the best experience. Working with ServiceNow will provide customers with the power and flexibility to provide the tools they need to succeed now and in the future.”
IR Collaborate supports Microsoft 365, Microsoft Teams, Webex, Zoom, and various internally deployed Cisco and Avaya UC and contact center platforms, SBCs, network components, equipment, etc., enabling customers to simplify the management of multi-vendor unified communications and collaboration environments. In addition, Collaborate’s ServiceNow integration will enable customers to reduce resolution time and improve user experience through ServiceNow’s service management features (such as automated ticketing).
IR has a unique advantage that can simplify the complexity of experience management to ensure that the organization can provide consistent, high-quality services to all users.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States. America And/or other countries.
About infrared
IR is a leading global provider of experience management solutions for critical IT infrastructure, payment and communications ecosystems. More than 1,000 organizations in more than 60 countries rely on IR solutions to provide critical business insights. Ensuring that systems critical to continuity provide high availability and performance to millions of customers around the world.
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