IT Service Management Named A Top Option for Enterprise Identity Management, but Email and Spreadsheets Are Coming Soon, New Research Finds

EMERYVILLE, Calif .– (WIRE OF BUSINESS)-Clear Skye® Inc. today announced the findings of their first-ever “Identity Management Survey,” which explores the state of identity management and security in the enterprise. Conducted in collaboration with research firm Gradient Flow, the survey questioned 500+ respondents from various industries, most (62%) of whom had job roles in Information Technology (IT). The findings shed light on the tools, technologies, and skills that define job identity.

The $ 13 billion identity management market is primarily for growth, as cloud adoption, artificially intelligent software, and entry points for cyberattacks expand. But despite major strides in recent years, there are some identity skills that have failed to thrive. For example, email (50%) was cited as the most popular option for controlling permissions and rights among all respondents. In comparison, respondents from large companies (55%) and those holding IT roles (54%) favored more sophisticated methods, such as IT Service Management (ITSM) or workforce management platforms.

“It’s encouraging that business leaders understand the value of connecting, automating, and streamlining identity in their organization, as reflected in the popularity of ITSM and business platforms,” said John Milburn, CEO, Clear Skye. “But, error-prone manual processes, such as managing identities via email and spreadsheets, are ineffective and at worst are harmful. This should be a wakeup call for modern businesses that rely on archaic, insecure identity management processes. ”

Other important findings include:

  • User Experience (UX) topped the list of challenges in most segments (49%). IT respondents cited UX (52%), cost (48%), and time to access or fulfillment (39%) as the top three challenges.

  • More than half of the technical respondents indicated that they work with some vendor for identity management, risk, compliance (GRC), single sign-on (SSO), privileged access management (PAM), and/or security operations. (SecOps).

  • Despite this, 60% of technical respondents also indicated that they have integrated SecOps into their business processes, while 41% confirmed that they have integrated GRC into their business processes.

  • 28% of IT respondents and 26% of respondents from large organizations reported using more than 10 SaaS or in-place applications per week. As a result, 45% of IT respondents and 41% of non -IT respondents expect high productivity increases by using fewer applications or systems.

  • Respondents working in small companies reported using the Google platform and tools at a higher rate, compared to those in large companies using Microsoft 365. 35% of respondents from large companies reported using ServiceNow.

  • Two-thirds of survey respondents indicated that their company uses AI/ML to improve identity management, but less than one-third of respondents indicated that AI/ML yields moderate to high benefits for identity management.

The research is clear: UX challenges, outsourcing to multiple vendors for identity -related functions, and the use of too many business applications and systems are pain points for identity programs. However, many of these issues can be addressed through the capabilities available through an organization’s existing ITSM/workforce management platform. For example, ServiceNow — of which more than a third of respondents cited users — contains solutions that help users strategically align identity with their overall business operations.

To download the full report, visit: https://identity.clearskye.com/identity-management-survey-research-report. To learn more about Clear Skye, visit: www.clearskye.com.

About Clear Skye

Clear Skye is the only identity and management security solution built into ServiceNow. The company is transforming enterprise identity access and risk management by enabling organizations to use a familiar interface, provide deeper identity control and insight, and build bridges between business and IT. . By reducing loops between functional areas such as HR, IT, SecOps, and GRC, Clear Skye reduces friction, increases efficiency, and speeds up time-to-value. Global customers trust Clear Skye with their lifecycle management of identity, management, and security initiatives.

For more information, visit www.clearskye.com, and follow TwitterLinkedIn, and Facebook.



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