Its Now platform has been upgraded to the Roman version to take care of the “employee” experience…

ServiceNow, a digital workflow expert, announced the launch of a new version of the “Now” platform (following the Quebec version) called Rome, bringing hundreds of innovations.

Some are IT-oriented. We paid special attention to ” Automated discovery »Surf on process mining trends and identify 10 major automations in more than 180 topics. New improvements in health log analysis (Health log analysis) To help detect incidents before they occur and affect users. They can also solve problems automatically by using ITOM Predictive AIOps (the AIOps foundation introduced in the Quebec version).

However, the main novelty of Rome will be sought outside the IT circle. They focused on employees and what is now called EX (employee experience). They enable companies to create simple and engaging experiences for employees, no matter where they are, so they can easily and confidently deal with important moments in the company’s career.

Among the outstanding new features of ServiceNow,Employee center Provide employees with a single, connected interface, so that employees can quickly and easily find personalized information, complete tasks, get help, and request services from different departments such as IT, human resources, facilities, procurement, and law.

At the same time, theEmployee journey management Coach HR teams and managers in key cross-departmental processes, such as welcoming new employees, leaving employees, and career development. It promotes the personalization of resources, plans, and requirements through code-free tools, all on the same platform.

IDC analyst Phil Carter predicts: ” As part of the transition to mixed work, the company’s mission is to make the entire employee experience efficient, smooth, and collaborative, which will stimulate engagement and increase productivity. Simplifying the employee experience will be the key to achieving this goal, ensuring that employees have work solutions in one place, anywhere, and in multiple ways. ».