It’s time to provide better service

ServiceNow is a platform through which business processes can be automated quickly and easily. No in-depth programming knowledge is required to use ServiceNow to solve various daily problems. In this article, we briefly introduced the platform and showed how to set up your own application in just a few steps. We will also explore the possibility of familiarizing ourselves with ServiceNow.

ServiceNow is designed as APaaS (Application Platform as a Service). This means that all necessary resources are in the cloud. The entire IT infrastructure is managed by the provider, and you can fully focus on developing business processes. In order to develop the application, the existing parts of the platform are put together and configured. Generate applications for the browser; alternatively, you can generate applications optimized for mobile devices. figure 1 Out of the box an overview of which areas ServiceNow supports.

Of course, you can also build your own code into the application. Then write this code in Java script. There are many other features to integrate your own code into existing platforms. All configurations on the module can be completed through the web interface. You can save changes in the environment and source code in various source code management tools, such as GitHub.

Using IntegrationHub, ServiceNow can be linked to existing third-party applications. Many systems already have interfaces that only need to be configured. By using so-called MID servers, ServiceNow can be integrated into existing company networks. The version of ServiceNow has the name of a well-known city. Always select the next higher letter in the letters as the first few letters of the new version. Therefore, you can determine the latest status of the version based on the name. Especially when searching the Internet, you may find information about earlier versions of ServiceNow. The current version is called Orlando. The previous editions were named New York and Madrid. The names of the next two versions have been determined: Paris and Quebec. The platform always supports the latest and…