Jobs Update: Graduates Vacancy at Eaton
Overview:
Eaton is hiring an experienced Associate Analyst – IT Asset Management at their Pune location. This position will be part of the IT Service Management organization within the Infrastructure Services value stream. The primary role for this role is to support Enterprise IT’s Asset Management function in managing the inventory and licensing of Eaton hardware and software, overseeing leased asset tracking and billing for North’s leased laptops, desktops and servers America, tickets supporting the PC Regional Deployment Center (RDC) IT end of the rental processes, and performing operational activities including Request Fulfillment and Incident Resolution tickets.
The complete details of this job are as follows:
What will you do:
Manage acquisition of acquired IT assets and updates to the Asset Management system for the Enterprise
Manage the PC Lease cycle for leased assets and update lease asset data in the Asset management system for Enterprise. Coordinate company leasing issues, and IT Site IT Support (SIS) site lease coordinator
Process chargebacks for PC and Server Lease and software licenses, and answer queries related to chargebacks.
Ensure the data health of asset records in the Asset Management System. Manage automatic and manual data updates in the Asset Management System.
Generate reports and/or maintain statistics to enable the calculation of metrics and data analysis and monitoring.
Follow up for leased equipment returns and credits to vendors as needed.
Receive queries and requests from the Asset Management mailbox and answer queries/process requests.
Understand and resolve any issues related to asset management – asset tracking / lease / license / chargeback and procurement
Identify system, supplier, user and process issues and drive corrective action to resolution.
Assist Manager – Asset Management as required.
Qualifications for this Job:
Bachelor’s degree or specific experience in the specialty listed here.
Excellent communication skills, both written and verbal
Must have appropriate knowledge of IT systems and be able to apply current policies and standards
A premium is placed on customer service skills. The ability to communicate and make the user community comfortable is very important.
Ability to work with multiple Eaton teams (IT, Finance, business stakeholders), as well as external Vendors.
Must have the necessary understanding of business needs to support the business, rather than just support the technology
Must also have demonstrated ability in process definition and documentation
ITIL certification is a plus
Hands-on experience with MS Office applications (especially Excel, including pivot tables) and ServiceNow.
Strong analytical and reporting skills
Must be self-motivated and able to work with minimal supervision.
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