Cybersecurity is constantly evolving. At ServiceNow’s Knowledge 2022 conference in New York City, Deepak Kolingivadi, the company’s senior director of product management, spoke Thursday about cybersecurity challenges and solutions in a session titled “Security Roadmap: What’s New and Product Roadmap. “
“The threat scene today is full of many, many attacks,” he said. “But it’s not enough to just see these threats. You need to have the ability to use workflows to respond quickly to these threats.”
Attendees, who had more seats available in the space, listened intently to the session, took notes and took photos of the visual presentation. Kolingivadi spoke about two key elements of cybersecurity: collaboration and visibility.
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Security Posture Improves Collaboration Between Teams
Preventing and responding to cyberthreats requires that security and IT teams work together, Kolingivadi said. Managing attacks efficiently must go beyond organizational boundaries.
But improving this collaboration to successfully defend against attacks includes challenges for organizations.
“Your IT teams, with a backlog of patches to deploy, are flying blind because they don’t know which vulnerabilities will be tagged first,” Kolingivadi said in the crowded theater space. “They use manual remediation techniques to fix problems.”
Meanwhile, he pointed out, the security team is overwhelmed with security alerts from various products and may be lacking in the business context to prioritize these alerts.
“The ability of security and IT to share actions and workflows becomes key to manage attacks and respond to threats,” Kolingivadi said.
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Digital Workflows Help Organizations Manage Incidents and Responses
For basic security incident management, the ServiceNow team has developed a virtual command center for collaborative response that allows teams to collaborate in an online location with task management and automatic status reporting. . Tasks are displayed on a dashboard for visibility throughout the organization.
“You know who’s working on what, and stakeholders get the right information while you’re still focused on solving the threat,” Kolingivadi said.
The command center also features collaborative workspaces for IT and vulnerability managers that highlight IT-centered tasks and allow teams to see data on vulnerabilities.
Deepak Kolingivadi, senior director of product management at ServiceNow, demonstrates an example of a collaborative digital workspace at Knowledge 2022.
Meanwhile, data loss prevention (DLP) products deliver automatic remediation to enhance incident response efficiency.
Visual elements are key to new ServiceNow developments to allow teams to work seamlessly together and prioritize key security concerns.
“We give you a unified view to view all alerts and respond to them,” Kolingivadi said. “It’s not just for your DLP operations team but it also involves your end users and their managers.”
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