ServiceNow is led by CEO Bill McDermott and has evolved from IT Service Management (ITSM) software to workflow automation across HR, finance, SecOps and other business units.
ServiceNow’s business evolution involves organic R&D (research and development) and acquisitions. M&A transactions involve application performance monitoring (APM), robotic process automation (RPA), artificial intelligence, chatbot automation, and more.
ServiceNow Acquisition: Transaction List
The following is a list of ServiceNow acquisitions, ChannelE2E will update each time a new M&A transaction appears.
8. August 2021: Mapwize indoor map software.
7. August 2021: ServiceNow acquired Swarm64 to expand the digital workflow.
6. May 2021: Lightstep, which combines ITSM with application performance monitoring (APM) to potentially counter Cisco AppDynamics, Datadog, New Relic, and other APM software providers.
5. March 2021: Intellibot is a robotic process automation (RPA) software platform that allows ServiceNow to compete with Automation Anywhere, UiPath, and other RPA software platforms.
4. November 2020: Element AI integrates artificial intelligence (AI) with automated workflows.
3. January 2020: Passage AI, a conversational artificial intelligence company. ServicNow’s chatbot virtual agent will get more automation and multilingual voice support.
2. October 2018: FriendlyData for natural language query (NLQ) technology. Voice-driven search technology may change ITSM and help desks.
1. April 2018: VendorHack, a cloud and SaaS cost management platform, helps customers track SaaS license utilization and related costs.
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