Marxent partners with CareAR to provide augmented reality remote customer support services

in Augmented Reality

October 14, 2020, – MarxismA supplier that provides 3D, augmented and virtual reality (AR/VR) product configuration and visualization services for furniture, kitchens, bathrooms and outdoor objects, announced the establishment of strategic partnerships with the following companies That would Designed to make remote customer support more accessible and easy to deploy.

CareAR provides enterprises with an AR intelligent service platform, through the seamless ServiceNow digital workflow, through real-time visual AR interaction, explanations and insights, so that customers, employees and field staff can access professional knowledge. The company will use Marxent 3D Cloud to manage and distribute digital twins of products that use CareAR platform remote services. In turn, Marxent will provide CareAR services to construction product manufacturers and furniture customers to solve delivery problems and assembly instructions.

Marxent said that fewer and fewer people want service technicians and maintenance professionals at home, so safe, fast, and accurate provision of precise virtual support has become the key to enterprises. CareAR’s platform is integrated with ServiceNow’s customer service management, and allows remote agents to intuitively help customers “see what they see” using only standard mobile device cameras. AR tools can be used to guide customers and solve problems virtually, as if a technician were present.

“The need for COVID-safe remote repair, support and assembly services is imminent,” said Marxent CEO and co-founder Baker Betheker. “CareAR is a leading intelligent service platform. We have many customers who want to improve their customer support workflows. We can provide 3D content creation, delivery and management, while also providing customers with CareAR access rights.” Besecker said.

“CareAR is always looking for the best way to provide remote, visual support and repair services,” said Sam Waicberg, CEO of CareAR. Marxent 3D Cloud is in a leading position in 3D content delivery. Their technology will enable us to create, manage and release 3D digital twins of products to enhance the customer support experience. “

According to Marxent, as virtual support becomes more and more important, the demand for product digital twins is also increasing, which prompted CareAR to look for a 3D content management platform that can manage an unlimited number of products and product variants, and They are associated with product data and delivered to web-based applications and augmented reality applications, and ensure that the 3D digital twins work in future applications. “Marxent 3D Cloud can accomplish all tasks,” Waicberg added. “It can solve all our 3D content challenges. We are satisfied with our choice.”

Marxent provides several AR and VR solutions through it Marxent 3D Cloud platform, This is a content management and hosting platform for 3D products, which can be extended to enterprises to support product visualization and configuration applications at all locations in the customer’s purchase path.For more information about Marxent and its technical solutions, please visit the company’s website.

Image Credit: Marxent / CareAR