Playvox, the leading provider of omnichannel contact center solutions to Workforce Engagement Management, has announced that Michelle Randall Burrows, a veteran in the contact center industry, has joined the company as chief marketing officer (CMO).
“As Playvox rises to new heights, Michelle brings her expertise and drive to accelerate our growth in the coming years,” said Louis Bucciarelli, Playvox chief executive officer. “He is known for putting customers and team members first, which makes leadership naturally suited to him. Plus, Michelle’s impressive track record in SaaS business solutions and her deep marketing expertise will ensure that Playvox continues to be the Workforce Engagement Management solution of choice for contact centers around the world. . “
Prior to joining Playvox, Randall Burrows was the CMO of Splashtop, a remote access and help desk solution, and Procare, a child care management solution. He also served as CMO of Serenova, now called Lifesize, the cloud-based call center technology with built-in video conferencing. Prior to that, he was vice president of marketing for Comcast Business. In this role, he led marketing and the West division’s 100-year loyalty contact center and he saw firsthand the deep connection between agent interaction and customer experience.
“I’ve spent most of my career in technology and it’s hard to find a company that offers the solution that customers want, has leaders with forward thinking and an amazing culture. Playvox is the complete package, ”said Randall Burrows. “The company has an industry-recognized all-in-one solution, an experienced and knowledgeable leadership team, and a culture that puts customers at the heart of every decision.”
In addition to its commitment to customers, Randall Burrows said Playvox’s focus on democracy in the agent experience is critical. The company provides contact center agents with the tools, processes and solutions agents need to work efficiently and successfully from anywhere.
“When you improve agent engagement, companies and the customers they serve have better results,” Randall Burrows said. “I look forward to building a solid foundation of Playvox and discovering new ways for the company to demonstrate its core belief that the customer experience is everything.”
About Playvox
Playvox’s very simple Workforce Engagement Management solution transforms customer care. We understand that exceptional employee engagement brings about extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. . Playvox powers the world’s fastest growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern operations support ecosystem with platforms like Amazon Connect, Salesforce, Slack, ServiceNow and Zendesk. Learn more:
Visit https://www.playvox.com