Microland, a global digital transformation leader, announced its promotion to Premier Partner in the ServiceNow Partner Program. As a Global Professional and Managed Service Partner, Microland offers a wide range of Business and IT transformation solutions and services on the ServiceNow Platform for its global clients. Microland’s transition to Premier Partner validates its achievements in ServiceNow’s partner assessment methodology, which identifies activities, achievements, and commitments that reflect ServiceNow’s level of investment and Microland’s go-to-market.
As digital workflow platforms quickly become the foundation of business units in an enterprise, technology practitioners recognize the need to provide observability and automation for modern distributed applications that help identify, explore, connecting, and addressing issues across the technology stack. In this effort, Microland announced the launch of SmartCenter 2.0, an in-house platform built on the ServiceNow Platform with monitoring and hyper-automation capabilities derived from established Microland IPs, including Intelligeni, Microbots, and SmartInsights.
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SmartCenter 2.0 includes a pre-configured suite of enterprise service management (ESM) solutions that provide technology infrastructure and application observability, AI/ML-based Cognitive diagnostics, and automated remediation delivered through a robust platform to enhance user experience. SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and can be easily deployed across Business Services, Healthcare & Lifesciences, Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities.
With SmartCenter 2.0, Microland clients will be able to optimize their IT and Business processes, drive process efficiencies, and enhance resource visibility that can lead to improvements in employee experience and productivity while significantly reducing their IT operating costs. Learn more about SmartCenter 2.0 and the partnership with ServiceNow.
Satish Sukumar, Senior Vice President and Global Head – Platforms, Microland, said, “We are excited to be recognized as a ServiceNow Premier Partner which brings new opportunities for us to serve our global clients. Our work with ServiceNow has allowed us to power SmartCenter 2.0 which provides cloud-based advanced automation with deep visibility across the client’s technology landscape. We’ve enriched SmartCenter 2.0 with advanced workflows that can speed up deployment.”
Microland has become a trusted partner for ServiceNow implementations for several global enterprises. An example is their strategic partnership with Weir Group for managing their ServiceNow implementation. Microland has partnered with Weir Group to help them streamline workloads and processes, increase the level of automation, manage technical debt, and unlock value with every ServiceNow platform version upgrade. Microland provides implementation and managed services for Weir Group in ITSM, HR, Service Asset Management (SAM), and various integrations using Integration Hub.
“Microland has been a trusted partner in ensuring we get the best value from our ServiceNow implementation. They are responsive and above all have the right ServiceNow expertise to work with us on our digital transformation journey. Their concerted effort to work with our teams to champion key initiatives is highly commendable,” said George MathesonDirector of Global Transformation – IS&T Core Services, The Weir Group PLC.
“We are excited that Microland has taken advantage of our co-create model and built a unique solution on top of the ServiceNow Platform,” said Ravi Asrani, Global Vice President, Service Provider Business, ServiceNow. He added that, “Smart Center 2.0 is a great example of expanding an offering as a service and we look forward to our continued engagement.”
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