Moveworks Introduces the First AI Solution That Provides Personalized HR Support

Introducing Moveworks for HR: The first AI solution that provides personalized HR support

Employees can automatically resolve workplace requests through simple conversations with Moveworks-freeing up HR teams to focus on the projects that matter most

Moveworks, the AI ​​platform that enables the best places to work, today introduced Moveworks for HR: a sophisticated artificial intelligence solution built for human resources. The platform automatically resolves employees ’HR requests, including benefit inquiries, PTO applications, payroll inquiries, and more.

The transition to flexible work has created tremendous challenges for HR teams, as employees expect to remain productive, knowledgeable, and fulfilled from anywhere in the world. These employees are experiencing HR of thousands of requests, at all times of the day, and they continue to quit at a record rate as their companies struggle to support them. Moveworks for HR solves these challenges extensively – using AI that provides instant, personalized assistance to each employee based on their unique role, department, seniority, benefits, location, and language.

“Moveworks is the core of our digital workplace, as it lets employees access support for the broader tech stack with one search,” said Steve Phillpott, CIO and CDO at Solidigm. “Our job is about using technology to empower and enhance the employee experience – whether they need IT support or HR assistance or more. That’s what we achieved at Moveworks. ”

Moveworks for HR is an out-of-the-box solution that requires no additional work for HR teams. It plugs into the company’s preferred communication platform-Slack, Microsoft Teams, or company portal, for example-and automatically responds to each unique request with a personalized response. To provide the best possible answer, Moveworks machine learning models automatically ingest, scan, standardize, annotate, and analyze each knowledge article, form, FAQ page, and user record in an enterprise.

In this new release, HR teams can:

• Automatically resolve common employee requests: Employees can check PTO’s outstanding balances, inquire about benefits, payroll, company holiday schedule, human resources information system (HRIS) inquiries, and more.
• Speed ​​up resolution time for complex issues: Employees go to one place for PTO approvals, life event changes, employee verification letter requests, and more. Moveworks routes the request to the appropriate person for approvals and recommends the best course of action for the employee and the approving.
• Significantly increase ROI for current HR systems: Employees no longer have to ask their HR team to access information embedded within the HR system and diverse knowledge bases. By connecting Moveworks to these existing systems, such as ServiceNow, Jira, Workday, SharePoint, Simpplr, Guru, and Confluence, among others, the platform can deliver the best possible solution in one message.

“HR teams are responsible for every aspect of the employee experience, from onboarding new hires to handling major life events,” he said. Moveworks, CEO, Bhavin Shah. “It has become an almost impossible job in our complex digital world – more complicated by the fact that employees now rely on immediate support while working from anywhere and everywhere. HR teams need the help of sophisticated AI to overcome their organization’s biggest challenge, while still ensuring employees get the personalized HR support they need. ”

Bhavin Shah |