Nasce Accenture ServiceNow Business Group

Accenture and ServiceNow formed a new business group to help organizations change the way they work

Accenture electronic Serve immediately Announcing the establishment of a new business group to help public and private organizations accelerate digital transformation and better respond to new business challenges. With the establishment of the business group, the two companies pledged to invest millions of dollars in the next five years. In the COVID era, organizations are facing greater pressure than ever to accelerate innovation, reduce costs, increase productivity, and meet customer needs.

Accenture ServiceNow Business Group It will help organizations quickly develop their organizational processes and release the value of technology investments, bring innovation, and provide customers and employees with a modern and personalized experience.

This also involves the introduction of self-service and remote work plans to provide customers and employees with more flexibility, mobility and choice. Create a more modern workplace with platform-based workflows that support the use of new technologies, enabling organizations to better balance their business needs, meet customer needs, encourage employee participation, increase productivity, and optimize workplace costs.

“By further strengthening our strategic alliance with ServiceNow, we will enable our customers to accept changes more quickly,” he said. Julie Sweet, CEO of Accenture“By migrating to the cloud, companies will be able to reshape their operations, expand employee skills and become more sustainable. Together with ServiceNow, we will automate the most complex processes and create better experiences in all areas, helping organizations provide 360-degree value for the benefit of everyone: customers, employees, shareholders, partners and communities”.

ServiceNow CEO Bill McDermott (Bill McDermott), Said: “Business leaders know that technology in the 20th century is too slow, too fragmented, and too stubborn to meet the current changing digital needs of employees and customers. Speed, agility, and flexibility are what we need now. ServiceNow and Accenture’s cooperation brings together a world-class team of experts, strong skills and a modern workflow platform to accelerate the organization’s digital transformation. Accenture ServiceNow Business Group It will help the organization become the digital company of the 21st century”.

The business group will provide the company with specific solutions and services for each department and field. Accenture and ServiceNow will initially focus on accelerating digital transformation plans in the telecommunications, financial services, government, manufacturing, healthcare, and life sciences industries.

The event will initially focus on employee engagement, customer service and customer operations, artificial intelligence, security, and cyber risks in IT operations. In the future, new industry-specific solutions will be developed.

Supported by approximately 8,500 ServiceNow’s experienced Accenture experts, the new team brings together dedicated professionals from the two organizations who have extensive expertise in transformational workflow and platform development, marketing, sales, and business development in many priority areas. Experience. The group will develop industry-specific and industry-specific advanced solutions, aiming to provide customers with tangible, scale-based results.

Boehringer Ingelheim is a leading research-driven pharmaceutical company with more than 51,000 employees. It is a customer of Accenture and ServiceNow. It uses ServiceNow technology and Accenture services to provide employees and customers with a new user experience.

“Our partnership with Accenture and ServiceNow strategically enhances our ability to innovate. By optimizing our global employee experience, we are able to make the workflow of our business functions faster and more efficient, ultimately leading to better patients As a result,” he said. Andreas Henrich, Vice President of Boehringer Ingelheim IT Enterprise Data Services“We have reduced the complexity of the customized system so that our business can grow.”

The partnership between Accenture and ServiceNow also includes the provision of services to government agencies. Earlier this year, Accenture Federal Services (AFS) announced that it received a US$96 million authorization from the Department of Veterans Affairs to use ServiceNow to modernize enterprise service management and IT capabilities to achieve digital transformation. Using the Now platform, AFS will work with the Department of Veterans Affairs to automate its manual workflows and introduce applied intelligence (AI) and machine learning capabilities to enable Veterans Affairs employees to focus on more complex services.

“Today, the Department of Veterans Affairs operates IT like a real company,” he said Greg Rankin, Director of Service Management Office, Information and Technology Office, Department of Veterans Affairs“Using ServiceNow’s powerful discovery engine and Accenture Federal Service expertise, we have created a top-down business service map that can clearly understand all the technical elements of providing services for this business service. It is as important as providing services to veterans. In this role, we must understand the health, availability and cost of the services we provide in real time. The visibility we have now”.

The implementation of Accenture’s ServiceNow solution has become a strategic promoter of customer-oriented business scale innovation. As a ServiceNow customer, Accenture uses its workflow for employee engagement, invoice processing, asset management, IT operations artificial intelligence and its global service desk. Accenture recently provided its Now Mobile app to more than 500,000 employees.

As a ServiceNow global elite partner, Accenture is one of ServiceNow’s largest global listing partners and won the Global Partner of the Year Award in 2020.