NETSCOUT nGeniusEDGE Server addresses IT visibility gaps in remote work environments

NETSCOUT SYSTEMS has released nGeniusEDGE Server, a comprehensive, plug-and-play solution that gives customers the visibility and insights they need to ensure a high-quality end-user experience wherever employees work .


NGeniusEDGE Server offers a way to identify and resolve performance issues affecting end-users through an easy-to-deploy solution that combines the insights and analysis of nGeniusONE, and the synthetic nGeniusPULSE nPoint testing, to immediately warn IT teams of problems to be encountered before they interfere with business.

“More than ever, IT organizations need to diagnose performance problems quickly before they can affect business productivity and performance, regardless of whether they are caused by applications, clients, services, or network infrastructure, ”said Mark Leary, director of research, network analytics, IDC. “As a result of the pandemic, more companies are embracing hybrid employment models with employees that are no longer visible to traditional tracking tools. In addition, remote locations at the end of corporate networks often make higher amounts of business contributions – including businesses such as manufacturing, banking, and retail – but often have visibility gaps that need to be resolved. to improve their end-user experience. ”

According to a business impact study conducted by NETSCOUT in 2021, more than 42% of businesses will support a hybrid work environment after a pandemic. As a result, IT teams need visibility to employees using VPN, VDI, UCaaS, SaaS, and other voice and business applications from remote locations to ensure business continuity.

NGeniusEDGE Server actively monitors the end-user experience by testing the business transaction for seamless performance insights in applications that rely heavily on remote workers, including collaborative services such as Webex and Zoom, as well as web-based/SaaS applications such as Microsoft Office 365, SalesForce, and ServiceNow.

“Significant changes in remote work over the past two years have exposed network application and performance issues that leave IT teams challenged to meet the needs of their employees and address business vulnerabilities,” he said. said Michael Szabados, chief operating officer, NETSCOUT. “NGeniusEDGE Server offers the ability to quickly discover why issues are happening and determine where they are happening. For customers who have not worked with NETSCOUT in the past, this opens the door to harness the power of NETSCOUT’s patented ASI technology to support remote workers in a practical and affordable solution. ”

To support tracking the end-user experience with fast appreciation time, the nGeniusEDGE Server is pre-configured using nGeniusPULSE and nGeniusONE software. NPoints software or hardware is available separately.

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