Here are 13 notable new features from over 100 included in ServiceNow’s fall semiannual release.
A new Admin Center is at the center of the release of ServiceNow Tokyo, the semi-annual update of the company’s Now platform. ServiceNow, which began rolling out the Tokyo update to its platform last week, has added more than 100 new features.
The ServiceNow Tokyo release also introduces a new Manager Hub, added automation capabilities and upgraded IT service management (ITSM) resources. Additionally, ServiceNow added new field service management and improved many of the platform’s human resources features.
ServiceNow focused on enhancing its visualization and automation capabilities with AI advances at the Tokyo release. Dave Wright, ServiceNow’s chief innovation officer, told Channel Futures that the new Admin Center will allow its MSP partners to visualize conditions and map scenarios. ServiceNow added the first modules for MSPs in March with its spring release, called San Diego.
For customers, Wright said the new release offers greater visibility of costs, a feature driven by rising inflation. Wright said customers have also asked for improved supply chain visibility and compliance with increasing regulations.
According to Wright, the Admin Center also provides enhanced ITSM platform visualization and business services management capabilities.
“It provides a single screen that sits on the instance and allows them to come in and see everything,” Wright said. “It provides a screen that allows administrators to go in and see everything they have rights to. Based on that, what we can do is we can look at how the system is behaving.”
A view of the 13 notable features in the ServiceNow Tokyo release can be found in the gallery above.