Instructional AR/VR in key industries enhances customer and employee experiences through augmented intelligence
CareAR, a Xerox company, has entered into a strategic partnership with Infosys, a global leader in next-generation digital services and consulting, and will work together to accelerate the exploration of businesses in the metaverse enabled by the Infosys Metaverse Foundry . This engagement will also accelerate the transformation of clients ’service experience in key industries, through CareAR’s service experience management (SXM) platform comprised of CareAR® Assist, CareAR® Instruct and CareAR® Insight. applications. These applications provide instant real-time visual guidance and instructional content through smartphones, tablets, and wearable devices that allow enterprises to use AR to drive efficiencies as more low resolution times, reduced customer downtime, and improved customer results.
“At CareAR, our mission is to make expertise accessible using live AR visual interactions, instructions and intelligence to drive game-changing business results that deliver significant operational efficiency, reduce costs and create the best customer and employee experience, ”he said Sajeel Hussain, Chief Revenue Officer at CareAR. “Infosys’ operating model and innovation vision is fully aligned with CareAR’s vision to recreate the service experience.”
Infosys has developed a CareAR services expertise that provides the CareAR SXM platform at the Infosys Enterprise Service Management (ESM) Café, part of Infosys Cobalt, enabling a great service experience and a seamless integration with ServiceNow workflows. CareAR’s AR platform provides a natural extension for Infosys ’metaverse foundry as it will allow customers and service technicians to interact using 3D rendering, immersive AR/VR experiences, digital twins, and a wide content library of self-solving experiences.
“Service organizations are looking for opportunities to deliver advanced digital solutions that enhance experiences for customers and technicians. Augmented and virtual reality has become necessary in that effort,” he said. Bulent Cinarkaya, GM, Field Service Management and ServiceNow. “The combination of CareAR’s SXM platform, ServiceNow’s leading AR Workflow extension, and Infosys’ digital services and consultancy expertise will allow customers and technicians to bring their service experiences to the next level and optimize the ways businesses operate. ”
Infosys and CareAR work with customers across manufacturing, telco, oil and gas, healthcare, IT services and other industries. Through AR / AI-enabled remote troubleshooting and self-service experiences, businesses using Infosys ’ESM Café and CareAR’s SXM platform are enabled to more quickly resolve issues that reduce need to send maintenance technicians to the field for reduced carbon emissions, which positively affects ESG goals.
“Infosys is highly committed to delivering opportunities to digitally transform business experiences through a solid ecosystem of partners and this partnership with CareAR is a natural extension of that commitment,” he said,Narsimha Rao Mannepalli, Executive Vice President, Head – Cloud Infrastructure and Security Solutions, Infosys. “Working with CareAR, Infosys will be able to provide businesses with the digital services acceleration tools needed to achieve increasingly immersive service experiences that drive customer satisfaction and enhanced employee experiences.”
Source: CareAR media announcement
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