The Elite-level ServiceNow partner has created a powerful front-end to the ServiceNow order management system, which simplifies the use and validation of orders and expedites the delivery of products to telecom customers and partners.
Thirdera, an Elite-level ServiceNow partner, has announced the launch of a new certified industry accelerator for telecommunications companies that extends ServiceNow Order Management for the Telecommunications offering. The foundation of the offer, available to telecoms now in the ServiceNow Store, is a customer portal and assurance dashboard that automates the use and validation of telecom equipment orders from customers, partners and resellers using the Now Platform.
The telecommunications services industry, which includes fixed-network services and mobile and wireless services, is a trillion-dollar market that is expected to grow over the next few years. However, many telecoms still use outdated, diverse systems to manage business -critical processes such as order management.
Thirdera Telecom & Technology’s (3T) Service & Order Management offering is fully built into ServiceNow and aims to address legacy systems challenges by integrating a unified data model, which helps to ensure parity -same between the telecom order management system and its product catalog. By placing a powerful customer portal and actionable dashboard on top of ServiceNow®
Order Management for Telecommunications, Thidera’s cloud-based customer portal simplifies the use, validation and enrichment of customer orders, while the assurance dashboard allows order takers to track purchases and identify potential issues. 3T was co-architected with ServiceNow, demonstrating the high level of solidarity between the partners and their shared commitment to creating a world-class order management offering for the largest companies.
Ngena, the only global end-to-end that configures SD-WAN as a service company, was among the first telecom companies to use the new 3T offering. “We want to improve the process by which we manage and process complex orders,” said Bart de Graaf, CEO at ngena. “Thirdera has created and implemented an order management offering and a great customer portal that helps us accelerate order enrichment, increase retention and customer satisfaction, and raise partner and vendor engagement.”
As one of the ServiceNow Partners to achieve all four ServiceNow Workflow Achievement (Employee Workflows, Customer Workflows, IT Workflows and App Engine), we are uniquely positioned to elevate industries such as telecom, ”said Jason Wojahn, CEO of Thidera, “Order Management shouldn’t be a major cause of concern for telecoms in 2022 — we’ve helped them unlock the power of the cloud and deliver exceptional service and experiences to their clients.”
“As service providers’ offerings become more connected, so should their business operations, ”said Rohit Batra, head of telecommunications, media and technology product at ServiceNow. “With end-to-end visibility and service assurance on a single platform, Thirdera’s telecom offering built into the ServiceNow Order Management application helps businesses change the ordering process and launch quickly of new services to meet customer expectations. ”
Source: Thirdera media announcement
.