NSW Health is looking to introduce a new platform that will provide parents with electronic reminders when their child is due for their next routine health checkup, including childhood immunizations.
The facility will close behind the government agency that pitched its Vaccination Administration Management (VAM) system in June to help manage the state’s COVID-19 vaccination rollout.
The VAM system is developed in partnership with ServiceNow using the Now platform, a single platform designed to manage all phases of the COVID-19 vaccination process – from vaccination booking, administration to delivery . It also records clinical information, manages clinical workflow, and links with the Federal Government’s Australian Immunization Register.
“We needed a platform that was not only scalable, but also very configurable and flexible, so that we could accelerate eligibility criteria around things like age or different professional groups or even different local government sectors. New South Wales needs more attention due to the COVID outbreak,” said Dr. Zoran Bolwich, NSW Health CIO and Chief Executive of eHealth NSW, speaking as part of the virtual ServiceNow 2021 event .
Since the system has been installed, more than 400 NSW health sites, including hospitals such as Liverpool, the Royal North Shore and St Vincent, and Hunter New England, have been using vaccination centers extensively in south western Sydney, Kudos Bank Arena and Wollongong. Huh. Wam.
As a result, around 1.7 million COVID-19 vaccination appointments have been booked and over 1.2 million vaccine doses have been distributed through the platform.
Bolevich said, “What they are seeing is a major acceleration of the program as our supply issues, particularly with Pfizer, are being addressed and supply is increasing. We expect that momentum to continue to accelerate.” Will stay.”
The platform has enabled NSW Health to run targeted vaccination campaigns for certain industries such as childcare workers, teachers and healthcare workers.
“We were able to provide those individuals with their own unique booking code in a very safe and secure manner, which then enables them to take advantage of the exclusive capability that has been made available to priority clinics, So that we can target those populations, which is very important to our public health response,” Bolevich said.
As well as helping parents manage their child’s health care, Bolevich said the agency is looking to use the platform as part of its patient-reported interventions program, where NSW Health organizes Will be able to systematically collect and measure real-time patient care experience and outcome. of that care.
“We’re using structured survey tools to capture that information and we’re using the Now platform as a workflow engine that we can connect with consumers,” he said.
“Then, how do they make that information available to physicians in their workflow, so that they can take that information into account when designing treatment plans and adjusting treatments for their patients.
“We are also using that information to devise a plan and understand whether the interventions we are investing in as a health system are delivering value; it is all about a value-based healthcare service. It’s about moving on.”
Another area on which NSW Health is focused is to improve its specialist outpatient services by developing electronic referral management solutions.
“In Australia, typically, patients will be seeing their primary health doctor or general practitioner, as we call them here, who will then refer patients to a specialist,” Bolevich said.
“These processes are still somewhat paper-based, and we are trying to digitize them and convert these referrals into an electronic workflow and manage it in a safer, faster, more effective way.”
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