NTT DATA adopts ServiceNow HR Service Delivery | ServiceNow Japan GK Press Release

ServiceNow Japan LLC (headquarters: Minato-ku, Tokyo, President: James McClidi, hereinafter referred to as ServiceNow Japan) is today NTT DATA Corporation (headquarters: Koto-ku, Tokyo, President: Yo Honma, hereinafter referred to as NTT DATA) has adopted ServiceNow human resources service delivery. NTT DATA aims to build an information collaboration platform that will be deployed across the company. By optimizing the working methods of the company’s employees under the new normal, it supports the realization of an excellent employee experience while ensuring the health and safety of employees…

NTT DATA has introduced a remote office system for employees for some time, so the environment has been improved. However, since the spread of the novel coronavirus infection last spring, the proportion of employees working remotely has increased to about 70%, much higher than the proportion of employees coming to work. In this regard, NTT DATA will optimize the information collaboration platform provided for employees based on the company’s “work style under the new normal”, and use this as an opportunity to promote its own business reform, which has been launched.

This time, we newly adopted the HR Service Delivery provided by ServiceNow to build an internal information linkage platform “EX Portal” to achieve an excellent employee experience from the perspective of employees. This makes it possible to centrally manage the information and data required by employees on a single platform, and use digital workflows to smoothly execute cross-departmental procedures, such as internal applications…

NTT DATA will build an internal portal based on the EX portal, standardize the appearance and ideals of the information scattered within the company, and optimize the different processes of employees in various internal procedures in each department and transfer them to other departments. Our goal is to achieve A system that can handle cross-section information registration and query in one window.

NTT DATA has introduced the latest ServiceNow technology since it started trading in 2017 and is now the largest ServiceNow user in Japan.
In June of this year, as one of the efforts to achieve excellent employee experience, NTT DATA will efficiently apply for and implement serviceNow vaccination for company and group employees. The company uses ServiceNow’s vaccine management for the first time. Japan recognizes its speed and excellent maneuverability. It took about two weeks from the start of the research to the start of the system, and it is now running.

In addition, as one of Japan’s largest business partners, the company is expanding ServiceNow’s business globally. At present, in Japan, we mainly use ServiceNow’s IT service management field to reduce costs and improve, but we also take the initiative to introduce services in other new fields to our company and accumulate professional knowledge. We are in a leading position. The development of ServiceNow also provides knowledge to our customers.

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【Reference Materials】
“ServiceNow Japan announced that it will start to provide “ServiceNow Vaccine Management”, a new solution to the new coronavirus vaccine supply, vaccination and post-vaccination monitoring issues” https://www.servicenow.co.jp /company/media/ press-room/servicenow-vaccine-administration-management.html

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