One Identity integrates with ServiceNow to help customers meet the security and compliance requirements of sensitive applications

Integration with ServiceNow provides a consistent and unified experience for joint customers while gaining the full compliance and governance capabilities of Identity Manager.

One Identity, a recognized leader in identity-centric security, announced today that it has joined the ServiceNow Partner Program as a technology partner.

The integration with ServiceNow will allow One Identity’s Identity Manager to provide identity access governance and service management solutions for mutual customers to ensure that controls are in place to meet the increasingly stringent security and compliance requirements surrounding user access to sensitive applications. You can find Identity Manager for One Identity in the ServiceNow store.

Identity Manager service catalog integration provides end users with a consistent and unified workflow experience while gaining the complete compliance and governance capabilities of Identity Manager to unlock value for mutual customers. End users can make identity-related requests through the familiar service catalog in Identity Manager or ServiceNow.

• Users have a “one-stop service” with a consistent and unified interface to improve security and ease of management.
• ServiceNow is enhanced through the Identity Manager governance platform to achieve compliance and security control.
• Joint customers can take advantage of ServiceNow’s code-free automated workflow and approval capabilities, enabling organizations to improve the customer experience, accelerate service delivery, and reduce operating costs.

Bhagwat Swaroop, President and General Manager of One Identity, said: “The ever-changing security and compliance requirements are the main challenges faced by all companies, and companies are looking for solutions that provide IT governance. “This integration enables our joint customers to Solve some of their biggest challenges in identity governance, including access governance for manual configuration requests, closed-loop auditing of ticket requests, and service desk ticket creation and supervision governance and management. “

Identity Manager service catalog integration:

• Provide access requests from the Identity Manager service catalog item in the ServiceNow user portal.
• Request rights implemented by Identity Manager in ServiceNow.
• Create and maintain a service catalog for all IGA-related access request items.
• Control and manage which catalog items should be available for IGA requests.
• Approval for easy configuration of catalog items that require them.
• When items are needed, separate responsibilities and compliance checks.

Integration with the ServiceNow service catalog enables organizations to advance their digital transformation and provide a wide range of products and services through a modern and user-friendly storefront. Users can request company resources, such as applications, system roles or group memberships, and non-IT resources, such as mobile phones or keys, directly from ServiceNow. The integration also provides governance of IT requests by ensuring that clear audit trails and controls are in place to meet security and compliance requirements. This allows organizations that standardize ServiceNow as the preferred request platform to benefit from the enhancements provided in Identity Manager. Users can make resource requests in ServiceNow, which are processed by One Identity Manager. Provides governance for the request process by providing a flexible policy-based approval process that supports approval workflow and separation of duties (SOD) policy checks.

Martin Kuppinger, founder and principal analyst of KuppingerCole Analysts, said: “Enterprises are looking for solutions to strict compliance and governance regulations, which are essential to ensure security.” “The solution to these pain points can be One Identity’s Identity Manager Providing a seamless experience for users of ServiceNow and ServiceNow helps ensure a consistent and unified experience, thereby improving security across the board.”

For more information about the Identity Manager service catalog, please visit: https://www.oneidentity.com/servicenow-integration/.