Accenture acquired the Brazilian company Organize Cloud Labs, which is ServiceNow’s first Elite partner in Latin America.
The acquisition enhances Accenture’s extensive information technology (IT) capabilities and extensive industry experience in cloud strategy, migration, implementation and management.
This acquisition will help large companies gain more local expertise to innovate and transform existing processes and infrastructure, and better meet the needs of end users during the digital transformation process.
Organize Cloud Labs has one of the largest number of certifications in the ServiceNow platform in the region and has joined Accenture’s global ServiceNow business.
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Paulo Ossamu, Accenture Technology’s head of Latin America, said: “The combination of Accenture’s global ServiceNow experience and the local skills acquired through Organize Cloud Labs will enhance our ability to help local customers ensure business resilience.
“This acquisition will strengthen our position as a leader in ServiceNow’s capabilities. These capabilities focus on strategy, business and industry knowledge, and most importantly, strong cloud talent.”
The ServiceNow platform can help organizations manage digital workflows, drive business growth and resilience with dynamic and simplified processes, so that they can accelerate digital transformation and enhance the experience of employees and customers in IT-related tasks in all areas of the company.
Through this acquisition, Accenture has expanded its regional portfolio in user experience consulting services and ServiceNow solutions and services, including proof of concept, design and implementation, and assistance programs, thereby providing complete personalized services.
The acquisition will also allow Accenture to expand its training and customized seminars for local customers to increase their understanding and use of the ServiceNow platform.
Leandro Torres, the founder of Organize Cloud Labs, who will lead Accenture Technology’s ServiceNow business in Latin America, added: “This is an incredible and satisfying journey that can help improve the lives of many people.
“We are proud that our team has grown and expanded our understanding of the ServiceNow platform in the Brazilian market, which can help companies of all market segments and sizes improve their competitiveness and make customers and employees happy. Now, as Accenture As part of this, we are happy to bring more opportunities to employees and provide customers with enhanced features.”
According to ServiceNow’s scoring system, Organize Cloud Labs was established in 2014 and has participated in the implementation of more than 50 projects, with a customer satisfaction score of 9.6/10.
Kátia Ortiz, CEO of ServiceNow Brazil added: “In addition to operating as an implementation partner, Accenture also uses ServiceNow as its main platform to provide 513,000 employees worldwide with cross-enterprise functions such as human resources and IT services.
“Together, we can record Accenture’s own transformation experience for our joint customers in Brazil and Latin America.”
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