PeopleReign AI for IT and HR employee services
Deployments show a 65% reduction in call volume, a 90% reduction in cost per ticket. 4 million dollars proceeds from new investors to add basic hires amid growing demand.
ServiceNow (NYSE: NOW)
– Henry Grimm, Swiss Re Change, Release, and Rollout Manager
SAN JOSE, CALIFORNIA, UNITED STATES, March 23, 2022 /EINPresswire.com/-PeopleReign, the leading SaaS platform for automating IT and HR services, today announced the AI-first intelligence system now available on generally. More than ever, CIOs and CHROs are investing in smart tools to improve employee experiences and combat The Great Resignation. The company also announced that it has raised four million dollars in venture capital funding from leading investors and added new team members and partners to support the growing demand for its products.
Since its founding in 2020, PeopleReign has developed the world’s smartest virtual agent for delivering automated IT and HR services. It speaks 27 languages and is pre-configured to answer approximately five million common questions. The world’s most respected organizations use PeopleReign to reduce ticket volume by 65%, mean time to resolve issues by 45%, and cost per ticket by 90%.
PeopleReign is already being used by Fortune 500 companies including Swiss Re where 15,000 employees in 25 countries are more productive due to automated responses from PeopleReign.
“We use PeopleReign to deliver better answers to our global colleagues. Our Cognitive ContactOne service uses a PeopleReign virtual agent to help employees and live agents find the right solution faster, ”said Henry Grimm, Swiss Re Change, Release, and Rollout Manager.“ Reduces recommendations of PeopleReign the time it takes to resolve issues and the AI models become smarter over time.Our agents use PeopleReign but the real beneficiaries are our employees.We value our partnership and PeopleReign has big plans for the coming years. “
Unlike the alternatives, PeopleReign just:
-Automaticize the entire lifecycle of service requests using a virtual agent for employees along with “next best action” recommendations for live agents and a predictive analytics dashboard for service owners .
-Continuously improving without data scientist teams.
-Uses knowledge graphs integrated with IT and HR domain ontologies to provide a more accurate natural definition of language purpose.
-Delivers value in weeks without coding.
In addition to announcing public availability, the company has raised four million dollars from investors including Boulder Ventures, Moxxie Ventures, Sterling Road, and individual investors including Sanju Bansal, co-founder of MicroStrategy, and Jeff Samberg, Managing Director of Acadia Woods.
“We have reviewed many companies in this area. PeopleReign was the first we met with the right combination of experience, technology, and talent needed to win big, ”said Jonathan Perl, Managing Director at Boulder Ventures. “We’re amazed at how much customers and partners love the product. We believe in PeopleReign’s vision and we feel confident that this team will forever change how employees work.”
The company plans to use proceeds from the round to add key team members to sales, customer success, and engineering and invest in strategic partnerships with organizations like Thidera, the largest pure-play provider of ServiceNow services.
The PeopleReign team has expanded in recent months to meet the need for its AI solution. New executive advisors include Julie Liegl, former CMO of Slack, Larry Augustin, former CEO of SugarCRM, and Craig Harper, former CEO of Cherwell.
“We pride ourselves on helping customers deliver a better employee experience. Thanks to PeopleReign, the next billion employees will come back one hour a week to be better people, “said PeopleReign CEO Dan Turchin.” We believe the future of work is ambient intelligence where technology is automates routines so employees can focus on doing what they do best-innovation, creation, learning, teaching, and collaboration.We are excited to have the support of a non credible group of investors and hope that our customers will be successful. ”
To learn more about the future of work from industry veterans, academics, technologists, and CxOs, subscribe to “AI and the Future of Work”, one of the most downloaded podcasts on the subject. The show’s archives include discussions with 115 space authorities. New episodes are published weekly.
The full PeopleReign product suite is available for a free trial. Click here to get started today: https://peoplereign.io/free-trial
Thom Robbins
PeopleReign
+1 425-503-7055
[email protected]
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How CIOs and CHROs Use AI to Fight the Great Resignation
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