SUNNYVALE, Calif., March 9, 2022 / PRNewswire/-Playvox, the leading provider of employee engagement management solutions for digital-first and CRM-centric contact centers, has announced that SoFi, a leading next -generation financial services platform, has partnered with Playvox to implement the Playvox Agent Optimization Suite.
SoFi is a member-centric, full range of financial products that allows nearly three million members to manage their financial lives in one application. As one of the fastest growing fintech companies, quality assurance is key to its success and the satisfaction of its members, supported by SoFi Member Service Teams through their contact center operations.
To continue to meet evolving member expectations, SoFi needs more reporting visibility and deep and robust analytics. The Playvox all-in-one agent optimization suite, including Quality, Learning, Performance, Voice of the Customer, Coaching, and Motivation, delivers meaningful analytics designed to help agents improve their job results and pleasure.
According to Ian Motiee, Quality Assurance Analyst at SoFi, “One of our primary business goals is to make informed decisions based on data that are clear and not only consistent with our customers’ financial goals but also match the needs of our leadership team.”
“The fast time-to-value of the Playvox Agent Optimization Suite enables very good performance insights to be acted upon at various levels of the organization as we continue to grow and allows us to expand the reach and impact of measurable that improvement. “
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About Playvox:
Playvox’s extremely simple workforce engagement management (WEM) solutions transform customer care. We fully understand that exceptional employee engagement yields exceptional customer experiences, and we love creating tools that help our customers unlock the full potential in each employee and every interaction. correlation. Playvox powers the fastest growing brands in the world. Playvox is proud to expand on DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter, and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk. Learn more at www.playvox.com.
Media Contact:
Jennifer Waite
Playvox
+1 (267) 981-4242
[email protected]
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