Puppet announces new integration with ServiceNow | Applications

Jim Mercer, IDC’s DevOps and DevSecOps Research Director, said: “DevOps and accelerated application delivery play a key role in any company’s digital acceleration. Self-service automation and deeper integration in the DevOps tool chain are the basis for adopting DevOps practices. In addition, automation facilitates the integration of security or DevSecOps and helps reduce manual switching between DevOps and security teams.”

Connectors validated through ServiceNow’s Service Graph Connector Program integrate the expertise of the ServiceNow partner ecosystem into Service Graph. The service graph connector for Puppet enables customers to:

Receive the latest insights across hybrid infrastructures and make proactive and informed decisions with trusted and relevant data. Reduce operational friction and eliminate manual data ingestion through automated data collection and reporting. Accelerate changes and eliminate common bottlenecks associated with deployment activities through better visibility, ingestion, and automation-based various data sets. Audits that reduce risk, maintain compliance, and ensure health through asset management.

“The importance of using accurate and correct real-time information to operate across hybrid infrastructures is critical to speeding up the release and resiliency of IT projects. Mismapping of configuration items or inaccurate data will only lead to more complexity and sometimes economic Loss,” said Molly Erdle, Puppet product manager. “This new integration provides a complete view of IT assets across hybrid infrastructures, so teams can simplify decision-making without manual switching to ensure cost control, compliance and audibility are met, and risks are avoided.”

Earlier this year, Puppet released Puppet Spoke, an operational engine that can be used to build self-service workflows through ServiceNow IntegrationHub. The ServiceNow team can use Puppet Spoke combined with rich CMDB data to build, test, and deploy new features faster. The integration allows ServiceNow customers to directly access the automation capabilities of the Puppet engine. Those using the ServiceNow platform can take advantage of a wide range of operations supported by Puppet, from restarting services to patching machines directly in the ServiceNow platform.

The integration is now certified in the ServiceNow store.

Jaime Segura, Vice President of Global Business Development and Alliance of Puppet, said: “Puppet leverages the power of the entire ecosystem through integration and collaboration to build more comprehensive solutions for customers who need to expand their automation needs. Vendor collaboration gives I&O teams the flexibility to integrate with products that exist in their extended and dynamic IT environment, as well as the portability and interoperability they want and need. “

ServiceNow Service Graph is a next-generation digital product and service record system that enables the ServiceNow Configuration Management Database (CMDB) to grow beyond the scope of inventory and asset management. By using ServiceNow Service Graph, IT organizations can obtain a broad and in-depth data foundation to manage the entire life cycle of digital products and services. Service Graph is the foundation of all ServiceNow products, allowing customers to link technology, people, and processes together to form a service-oriented view. This interconnected approach enables customers to use their existing CMDB investments to rationalize investment portfolios, automate development and cloud operations, manage risks, and understand the return on investment to drive high-value business results.

Jeff Hausman, Senior Vice President and General Manager of IT Workflow Operations Management at ServiceNow, said: “ServiceNow leads the future of work by creating great experiences for enterprises. “We are very pleased that Puppet has integrated its Service Graph Connector for Puppet to help Further improve satisfaction, build trust, accelerate value realization and reduce the risk of our mutual customers. “

About Puppet Puppet uses solutions to help companies modernize and manage their infrastructure to automate, scale reliably, and integrate compliance and security across hybrid infrastructure anywhere. More than 40,000 organizations (including more than 80% of the Global 5000) have benefited from Puppet’s open source and commercial solutions to ensure business continuity, optimize costs, improve compliance and ensure security, while accelerating the adoption and adoption of DevOps practices. Self-delivery-service. Headquartered in Portland, Oregon, Puppet is a private company with offices in London, Belfast, Singapore, Sydney and Timisoara. Learn more on puppet.com.

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